AWS - US East (N. Virginia): INC0094921
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0094921
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features, such as replication between accounts, Snowpipe file ingestion, and managing (e.g. creating, suspending, or resuming) virtual warehouses.
Incident start time: 17:00 UTC October 20, 2023
Incident end time: 17:45 UTC October 20, 2023
Preliminary root cause: A subset of infrastructure that supports the metadata database layer became degraded, causing operations dependent on this layer to become temporarily throttled.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features, such as replication between accounts, Snowpipe file ingestion, and managing (e.g. creating, suspending, or resuming) virtual warehouses.
Incident start time: 17:00 UTC October 20, 2023
Incident end time: 17:45 UTC October 20, 2023
Preliminary root cause: A subset of infrastructure that supports the metadata database layer became degraded, causing operations dependent on this layer to become temporarily throttled.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features, such as replication between accounts, Snowpipe file ingestion, and managing (e.g. creating, suspending, or resuming) virtual warehouses.
Incident start time: 17:00 UTC October 20, 2023
Incident end time: 17:45 UTC October 20, 2023
Preliminary root cause: A subset of infrastructure that supports the metadata database layer became degraded, causing operations dependent on this layer to become temporarily throttled.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features, such as replication between accounts, Snowpipe file ingestion, and managing (e.g. creating, suspending, or resuming) virtual warehouses.
Incident start time: 17:00 UTC October 20, 2023
Incident end time: 17:45 UTC October 20, 2023
Preliminary root cause: A subset of infrastructure that supports the metadata database layer became degraded, causing operations dependent on this layer to become temporarily throttled.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).