Snowflake logo
COMMUNITY SUPPORT STATUS API

All Systems Operational

About This Site

Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - GovCloud (US-West) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US West (Commercial Gov - Oregon) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Canada (Central) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US East (Ohio) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US East (N. Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - GovCloud (US-East) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS GovCloud - DoD Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - South America (São Paulo) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Ireland) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Paris) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Zürich) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Frankfurt) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Stockholm) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Africa (Cape Town) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Mumbai) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Singapore) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Jakarta) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Seoul) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Sydney) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Osaka) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Tokyo) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - West US 2 (Washington) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - South Central US (Texas) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central US (Iowa) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Canada Central (Toronto) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - East US 2 (Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - US Gov (Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Mexico (Central) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - North Europe (Ireland) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - UK South (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - West Europe (Netherlands) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Switzerland North (Zürich) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - UAE North (Dubai) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central India (Pune) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Southeast Asia (Singapore) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central Korea (Seoul) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Japan East (Tokyo, Saitama) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Australia East (New South Wales) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - US Central 1 (Iowa) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - US East 4 (N. Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 2 (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 4 (Eemshaven) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 3 (Frankfurt) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Middle East (Dammam) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Azure - East US 2 (Virginia): INC0142943
Resolved - Current status: We've coordinated with our third-party cloud platform to resolve the impact, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected.

Incident start time: 10:00 UTC September 10, 2025
Incident end time: 19:33 UTC September 10, 2025

Preliminary root cause: Our third-party cloud platform experienced an issue affecting a subset of infrastructure within the affected region, which caused intermittent delays or failures when resuming or managing virtual warehouses.

A root cause analysis (RCA) document will be published within ten business days.
Sep 10, 21:33 UTC
Monitoring - Current status: We've coordinated with our third-party cloud platform to fully mitigate this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

Incident start time: 10:00 UTC September 10, 2025
Incident end time: 19:33 UTC September 10, 2025

Preliminary root cause: Our third-party cloud platform experienced an issue affecting a subset of infrastructure within the affected region, which caused intermittent delays or failures when resuming or managing virtual warehouses.
Sep 10, 20:40 UTC
Update - Current status: Our metrics indicate additional improvement in the affected region as our third-party cloud platform continues to fully mitigate the issue. We're continuing to monitor for full recovery, and we'll provide another update within 2 hours.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Preliminary root cause: Our third-party cloud platform has identified an issue affecting a subset of infrastructure within the affected region.

Workaround : Customers who have resumed a virtual warehouse should avoid suspending it if they plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 18:39 UTC
Update - Current status: We continue to see improvement as our third-party cloud platform continues mitigating the issue, and we have received confirmation from some customers that the impact is resolved. We're continuing to monitor for full recovery. We'll provide another update within 2 hours.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Preliminary root cause: Our third-party cloud platform has identified an issue affecting a subset of infrastructure within the affected region.

Workaround: Customers who have resumed a virtual warehouse should avoid suspending it if they plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 16:44 UTC
Update - Current status: Our third-party cloud platform has identified an issue affecting a subset of infrastructure within the affected region. They have implemented a fix, and we see improvement within the region; however, they have identified an additional issue that is extending the recovery time for the remaining affected infrastructure. They are actively investigating it and taking additional action to fully restore service.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Workaround : Customers who have resumed a virtual warehouse should avoid suspending it if they plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 15:45 UTC
Update - Current status: Our third-party cloud platform is continuing to implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Workaround : Customers who have resumed a virtual warehouse should avoid suspending it if they plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 14:45 UTC
Identified - Current status: We're continuing to coordinate with our third-party cloud platform to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Workaround : If you've managed to resume a virtual warehouse, you can avoid suspending it if you plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 13:46 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.

Workaround : If you've managed to resume a virtual warehouse, you can avoid suspending it if you plan to use it soon.

Incident start time: 10:26 UTC September 10, 2025
Sep 10, 12:56 UTC
Azure - North Europe (Ireland): INC0142903
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.

Incident start time: 23:55 UTC September 09, 2025
Incident end time: 00:41 UTC September 10, 2025

Preliminary root cause: The preliminary investigation identified an issue with a sudden workload spike within a specific cluster.

A root cause analysis (RCA) document will be published within seven business days.
Sep 10, 01:23 UTC
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.

Incident start time: 23:55 UTC September 09, 2025
Incident end time: 00:41 UTC September 10, 2025

Preliminary root cause: The preliminary investigation identified an issue with a sudden workload spike within a specific cluster.
Sep 10, 01:06 UTC
Identified - Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 23:55 UTC September 09, 2025
Sep 10, 00:52 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.

Incident start time: 00:00 UTC September 10, 2025
Sep 10, 00:27 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Update New VNet Subnet IDs to Avoid Service Interruptions
Completed - We have removed the previously communicated deadline to update VNet subnet IDs (BCR-1955) in the Azure - East US 2 (Virginia) and Azure - West US 2 (Washington) regions. Services will remain available, and no immediate action is required.

What happened?
In May 2025, we announced a future update to the VNet subnet IDs in the affected Azure regions. The update was implemented on August 14, 2025. Based on customer feedback, we extended the timeline on August 18, 2025. After further review, we are removing the deadline altogether. Customers will only need to take action if contacted directly by Snowflake.

How will this affect my service?
There is no expected service impact at this time. If a migration becomes necessary for your account, Snowflake will notify you with specific instructions and support to complete the change.
Sep 3, 22:04 UTC
Update -

We are extending the deadline to update VNet subnet IDs (BCR-1955) in the Azure – East US 2 (Virginia) and Azure – West US 2 (Washington) regions to September 18, 2025, at 19:00 UTC. Services will remain available until that time, and we will work directly with customers who are ready to transition to the new set of VNets before the scheduled deadline to ensure a smooth changeover.


 


What happened?


In May 2025, we announced a future update to the VNet subnet IDs in the affected Azure regions. The update was implemented on August 14, 2025; however, based on feedback, we’ve extended the timeline to give you more flexibility in completing the required changes.


 


How will this affect my service?


If the required changes are not implemented by the new deadline, you may begin experiencing service interruptions, such as being unable to perform replication, access databases, run queries, and ingest data via Snowpipe. Affected customers may encounter error messages at that time, such as: “Something went wrong: Error received from the customer managed key (CMK) provider caused by user: 'Your request cannot be completed because of the failure of an external dependency. Please try again later.'”


 


Additional information about how to add the VNet subnet IDs can be found in the following documentation:
Aug 18, 23:46 UTC
Update - We’ve heard customer feedback and are extending the deadline to update VNet subnet IDs beyond August 18, 2025. Services will remain available while we finalize the new timeline, and no action is required at this time. We will provide a detailed update with revised deadlines and guidance on Monday, August 18, 2025, to ensure you have sufficient time to make the necessary changes without disruption.
Aug 16, 02:44 UTC
Scheduled -

To avoid service interruptions, please follow the instructions outlined in BCR-1955 by 19:00 UTC on Monday, August 18, 2025, if you use Azure policies based on subnet IDs for services like external stage, external volume, Key Vault, or API Gateway that interface with Snowflake in the Azure - East US 2 (Virginia) or Azure - West US 2 (Washington) regions.


 


What happened?


In May 2025, we announced a future update to the VNet subnet IDs in the Azure - East US 2 (Virginia) and Azure - West US 2 (Washington) regions, which was implemented on August 14, 2025. We’ve made a temporary configuration change to extend the deadline for customers so that they can implement the required changes by 19:00 UTC on August 18, 2025. However, we’re unable to extend the deadline further as the subnet updates are required to ensure the continued resiliency of services.


 


How will this affect my service?


If you do not implement the required changes by the specified date and time, you may begin experiencing service interruptions, such as being unable to perform replication, access databases, run queries, and ingest data via Snowpipe. Affected customers will begin encountering error messages at that time, such as the following: “Something went wrong: Error received from the customer managed key (CMK) provider caused by user: 'Your request cannot be completed because of the failure of an external dependency. Please try again later.'”


 


Additional information about how to add the VNet subnet IDs can be found in the following documentation:
Aug 15, 19:12 UTC
Azure - West Europe (Netherlands): INC0142507
Postmortem - Read details
Sep 10, 09:45 UTC
Resolved - Current status: We've taken action to mitigate the impact and will continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to start, resume, or manage virtual warehouses. Virtual warehouses may have appeared as stuck in the associated state. Existing warehouses already running were unaffected.

Incident start time: 10:46 UTC September 03, 2025
Incident end time: 11:21 UTC September 03, 2025

Preliminary root cause: A third-party cloud platform experienced a potential capacity issue which caused an inbility to start or resume virtual warehouses, resulting in the impact experienced by customers.

A root cause analysis (RCA) document will be published within ten business days.
Sep 3, 12:12 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected.
Sep 3, 11:19 UTC
Sep 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage