May 22, 11:24 PDT
The issue is now resolved.
We will post a preliminary Root Cause Analysis report within the next 48 business hours and follow up with a detailed RCA in the next seven business days.
We apologize for the inconvenience. If you have any questions or see any related issues, please send feedback to email@example.com
or submit a support request ticket via the Snowflake Lodge Portal.
May 17, 02:58 PDT
We're continuing to see issues in the US West deployment affecting a subset of our customers. Our teams are working on mitigating the problem.
May 17, 02:28 PDT
We applied a fix to resolve the issue. We are now monitoring the system for side effects of the fix.
May 17, 00:34 PDT
We are continuing to working on restoring the Snowflake services to a healthy state. We will post an update as soon as we have more details to report.
May 16, 22:27 PDT
We have identified the problem with the Snowflake Service that is interrupting the following services to a few customers.
1. Cannot execute queries
The issue is with the metadata database that stores the user information and database schema.
We will provide an update as soon as the issue is resolved.
May 16, 21:15 PDT
We are investigating an issue with one of the Snowflake services. We will provide more information as soon as we have identified the problem.
May 16, 20:54 PDT