Resolved -
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 22, 00:58 PST
Update -
We applied a fix to resolve the issue.
Symptom(s): Degraded Query Performance
Incident Start Time: 22:23 PT January 21, 2021
Incident End Time: 23:56 PT January 21, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 22, 00:04 PST
Identified -
We applied a fix to resolve the issue with "Cannot Connect to Snowflake Services." We are now working on improving the query performance.
Symptom(s): Degraded Query Performance
Incident Start Time: 22:23 PT January 21, 2021
We will update the status as soon as the "Degraded Query Performance" issue is resolved or provide an update within 30 minutes.
Jan 21, 23:48 PST
Investigating -
We are investigating an issue with one of the Snowflake services.
Symptom(s): Can not connect to Snowflake
Incident Start Time: 22:23 PT January 21, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 21, 22:53 PST