All Systems Operational

About This Site

Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Canada (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - US East2 (Ohio) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - US East (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Europe (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Asia Pacific (Mumbai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Asia Pacific (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AWS - Japan (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - US West2 Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - US East 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - US Gov Virginia (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AZURE - West Europe (Netherlands) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - Switzerland North Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
AZURE - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
GCP - US (Central 1) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
GCP - Europe (West-2) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
GCP - Europe (West 4) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - The incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next ten business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 19, 15:21 PDT
Monitoring - The issue is now resolved.

Symptom: Delay in provisioning of Warehouses
Incident Start Time: 13:39 PT October 19, 2020
Incident End Time: 14:40 PT October 19, 2020

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Oct 19, 14:48 PDT
Investigating - Our Cloud Provider AZURE is currently experiencing an issue with one of their services. Snowflake Engineering is working with the AZURE team in assessing the impact on Snowflake Services.

Incident Start Time: 12:05 PT October 19, 2020

We will provide more information on the potential issue and provide an update within the next 30 minutes.
Oct 19, 14:05 PDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - The issue with intermittent connectivity errors while accessing Snowflake Services is now resolved.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 18:50 PT October 14, 2020

A Root Cause Analysis (RCA) will be posted within the next seven business days.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 19:01 PDT
Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Since our last update, we have taken the following steps:
1. Expand the capacity of Network Infrastructure
2. Expand the capacity of Snowflake Global Services

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the progress made from the above two changes or provide another update on the incident's status within 60 minutes.
Oct 14, 17:04 PDT
Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

In parallel to the efforts by Snowflake Engineering, we are also working with our Cloud Provider AWS to help debug the intermittent connectivity issue.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.
Oct 14, 15:35 PDT
Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.
Oct 14, 14:53 PDT
Identified - Engineering has observed from our logs that customers are continuing to experience intermittent connectivity failures.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are now re-evaluating the fix applied at 12:25 PT, October 14, 2020.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 14:03 PDT
Update - We are now extending our Monitoring Window by another 30 minutes to monitor the fix applied at 12:25 PT, October 14, 2020.

Symptom: Cannot reach Snowflake. Error "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 12:25 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 13:20 PDT
Monitoring - We applied a fix to resolve the issue with the intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error "HTTP Response code: 400".
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 12:25 PT October 14, 2020

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 12:28 PDT
Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake with the "HTTP Response code: 400" error.
Incident Start Time: 08:20 PT October 14, 2020

We will update the status of resolution or provide another update within 30 minutes.
Oct 14, 11:46 PDT
Update - We have identified the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are working on mitigating the problem.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 11:14 PDT
Identified - We have identified the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are working on mitigating the problem.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 11:10 PDT
Oct 13, 2020
Resolved - The issue is now resolved.
A Root Cause Analysis (RCA) will be posted within the next ten business days.

We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 13, 06:48 PDT
Monitoring - All fixes by AZURE are now complete. Snowflake engineering is now monitoring the system for any further recurrence of the problem and will remain in the Monitoring state for 30 minutes.

We apologize for the inconvenience.

If you have any questions or see any related issues, please submit a support request ticket via the Snowflake Community Site.
Oct 13, 06:09 PDT
Update - We are continuing to work with the Azure team on fixing the issue.

Azure is currently throttling the incoming queries to balance the workload on the deployment.
You may experience some of the following symptoms:
1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information or give an update within the next 60 minutes.
Oct 13, 05:14 PDT
Update - We are continuing to work with the Azure team on fixing the issue.

Azure is currently throttling the incoming queries to balance the workload on the deployment.
You may experience some of the following symptoms:
1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information or give an update within the next 30 minutes.
Oct 13, 04:38 PDT
Update - We are continuing to work with the Azure team on fixing the issue.

The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation. You may experience some of the following symptoms:
1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information or give an update within the next 30 minutes.
Oct 13, 04:05 PDT
Update - We are continuing to work on fixing the issue.

The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation.

We are working with our partner Azure to identify the root cause.

You may experience some of the following symptoms:

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 03:29 PDT
Identified - The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation.

We are working with our partner Azure to identify the root cause.

You may experience some of the following symptoms:

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 03:00 PDT
Investigating - We are investigating an issue with one of the Snowflake services.

You may experience some of the following symptoms;

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 02:20 PDT
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Postmortem - Read details
Oct 20, 18:19 PDT
Resolved - AWS fixed the issue with the communication channel between S3 and the EC2 servers.

A Root Cause Analysis (RCA) will be posted within the next ten (10) business days.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 14:11 PDT
Monitoring - AWS has narrowed down the problem area and continuing to work with Snowflake to resolve the issue.

Snowflake has increased the server count in the reserve pool to meet customer demand for warehouses. This step ensures that current work on resolution does not impact customer workloads demand on warehouse resources.

Symptom: Query Failures

Incident Start Time:06:14 AM PT Oct 09, 2020
Incident End Time: 10:45 AM PT Oct 09, 2020

We will remain in this monitoring state until the AWS incident is resolved or will provide an update in the next 4 hours.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 10:53 PDT
Update - AWS Platform is still continuing to mitigate the communication channel issue between S3 and the EC2 servers.

Snowflake has increased the server count in the reserve pool to meet customer demand for a request for warehouses. This step minimizes the impact of the ongoing AWS communication channel issue.

For additional details, please visit: https://status.aws.amazon.com/

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 60 minutes.
Oct 9, 09:22 PDT
Update - AWS Platform is continuing to mitigate the communication channel issue between S3 and the EC2 servers. Snowflake is monitoring charts for communication rates.

For additional details, please visit: https://status.aws.amazon.com/

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 60 minutes.
Oct 9, 08:08 PDT
Update - AWS Platform is rolling out a fix to mitigate the communication issue between S3 and the EC2 servers. Snowflake is monitoring charts for improved communication rates.

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 30 minutes.
Oct 9, 07:25 PDT
Identified - We have identified an issue with the AWS platform:
- S3 communication channel with severs

The issue with the S3 communication channel has regressed after AWS has applied a fix to resolve the Service Incident from 11:25 PM PT Oct 08, 2020. Snowflake engineers are working with AWS to resolve the issue.

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 30 minutes.
Oct 9, 06:44 PDT
Postmortem - Read details
Oct 20, 18:18 PDT
Resolved - The issue is now resolved.

A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Major Incident is related to a cloud provider problem.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 01:44 PDT
Monitoring - We applied a fix to resolve the issue with the Snowflake Query Processing Layer.

Incident Start Time: 11:25 PM PT Oct 08, 2020
Incident End Time: 01:08 AM PT Oct 09, 2020

We are now monitoring the system for any further recurrence of the problem, and we will remain in this state for 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 01:09 PDT
Update - We continue to work on mitigating the problem with the Snowflake Data Warehouse (Database) , Snowpipe Service and Replication.

Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion

Incident Start Time: 11:25 PT Oct 08, 2020

We will update the status of resolution or provide another update within 30 minutes
Oct 9, 00:46 PDT
Update - We are continuing to work on mitigating the problem with the Snowflake Data Warehouse (Database) and Snowflake Snowpipe Service

Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020

We will update the status of resolution or provide another update within 30 minutes.
Oct 9, 00:14 PDT
Identified - We have identified an issue with the Snowflake Query Processing Layer, Snowflake Snowpipe Service, and Data Replication.

Symptoms: Query Failures, Degraded Performance, Warehouse Provisioning delays, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 8, 23:35 PDT
Oct 8, 2020
Oct 7, 2020

No incidents reported.