Snowflake Status

COMMUNITY SUPPORT

All Systems Operational

About This Site

Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Canada (Central) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - US East2 (Ohio) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - US East (N. Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Europe (Ireland) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Europe (Frankfurt) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Asia Pacific (Mumbai) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Asia Pacific (Singapore) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Asia Pacific (Sydney) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AWS - Japan (Tokyo) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - US West2 Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - Canada Central (Toronto) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - US East 2 (Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - US Gov Virginia (Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

AZURE - West Europe (Netherlands) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - Switzerland North Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - Southeast Asia (Singapore) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

AZURE - Australia East (New South Wales) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

GCP - US (Central 1) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

GCP - Europe (West-2) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

GCP - Europe (West 4) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

AZURE - US West2, AZURE - Canada Central (Toronto), AZURE - US East 2 (Virginia): SI-20201019

Resolved - The incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next ten business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 19, 15:21 PDT

Monitoring - The issue is now resolved.

Symptom: Delay in provisioning of Warehouses
Incident Start Time: 13:39 PT October 19, 2020
Incident End Time: 14:40 PT October 19, 2020

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Oct 19, 14:48 PDT

Investigating - Our Cloud Provider AZURE is currently experiencing an issue with one of their services. Snowflake Engineering is working with the AZURE team in assessing the impact on Snowflake Services.

Incident Start Time: 12:05 PT October 19, 2020

We will provide more information on the potential issue and provide an update within the next 30 minutes.
Oct 19, 14:05 PDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

AWS - US East2 (Ohio)- SI:20201014

Resolved - The issue with intermittent connectivity errors while accessing Snowflake Services is now resolved.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 18:50 PT October 14, 2020

A Root Cause Analysis (RCA) will be posted within the next seven business days.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 19:01 PDT

Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Since our last update, we have taken the following steps:
1. Expand the capacity of Network Infrastructure
2. Expand the capacity of Snowflake Global Services

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the progress made from the above two changes or provide another update on the incident's status within 60 minutes.
Oct 14, 17:04 PDT

Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

In parallel to the efforts by Snowflake Engineering, we are also working with our Cloud Provider AWS to help debug the intermittent connectivity issue.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.
Oct 14, 15:35 PDT

Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident Re-Opened Time: 13:30 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.
Oct 14, 14:53 PDT

Identified - Engineering has observed from our logs that customers are continuing to experience intermittent connectivity failures.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are now re-evaluating the fix applied at 12:25 PT, October 14, 2020.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 14:03 PDT

Update - We are now extending our Monitoring Window by another 30 minutes to monitor the fix applied at 12:25 PT, October 14, 2020.

Symptom: Cannot reach Snowflake. Error "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 12:25 PT October 14, 2020

We will update the status of the resolution or provide another update within 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 13:20 PDT

Monitoring - We applied a fix to resolve the issue with the intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error "HTTP Response code: 400".
Incident Start Time: 08:20 PT October 14, 2020
Incident End Time: 12:25 PT October 14, 2020

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 14, 12:28 PDT

Update - We are continuing to work on mitigating the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake with the "HTTP Response code: 400" error.
Incident Start Time: 08:20 PT October 14, 2020

We will update the status of resolution or provide another update within 30 minutes.
Oct 14, 11:46 PDT

Update - We have identified the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are working on mitigating the problem.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 11:14 PDT

Identified - We have identified the problem with intermittent connectivity errors while accessing Snowflake Services.

Symptom: Cannot reach Snowflake. Error: "HTTP Response code: 400"
Incident Start Time: 08:20 PT October 14, 2020

We are working on mitigating the problem.

We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Oct 14, 11:10 PDT

Oct 13, 2020

AZURE - US East 2 (Virginia): SI-20201013

Resolved - The issue is now resolved.
A Root Cause Analysis (RCA) will be posted within the next ten business days.

We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 13, 06:48 PDT

Monitoring - All fixes by AZURE are now complete. Snowflake engineering is now monitoring the system for any further recurrence of the problem and will remain in the Monitoring state for 30 minutes.

We apologize for the inconvenience.

If you have any questions or see any related issues, please submit a support request ticket via the Snowflake Community Site.
Oct 13, 06:09 PDT

Update - We are continuing to work with the Azure team on fixing the issue.

Azure is currently throttling the incoming queries to balance the workload on the deployment.
You may experience some of the following symptoms:
1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information or give an update within the next 60 minutes.
Oct 13, 05:14 PDT

Update - We are continuing to work with the Azure team on fixing the issue.

The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation. You may experience some of the following symptoms:
1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information or give an update within the next 30 minutes.
Oct 13, 04:05 PDT

Update - We are continuing to work on fixing the issue.

The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation.

We are working with our partner Azure to identify the root cause.

You may experience some of the following symptoms:

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 03:29 PDT

Identified - The issue is potentially related to Azure Blob storage access, which is causing Snowflake query performance degradation.

We are working with our partner Azure to identify the root cause.

You may experience some of the following symptoms:

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 03:00 PDT

Investigating - We are investigating an issue with one of the Snowflake services.

You may experience some of the following symptoms;

1. Queuing of queries
2. Queries not completing

Incident Start Time: 01:10 PT October 13, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 13, 02:20 PDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

AWS - US East (N. Virginia): SI-20201009

Postmortem - Read details
Oct 20, 18:19 PDT

Resolved - AWS fixed the issue with the communication channel between S3 and the EC2 servers.

A Root Cause Analysis (RCA) will be posted within the next ten (10) business days.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 14:11 PDT

Monitoring - AWS has narrowed down the problem area and continuing to work with Snowflake to resolve the issue.

Snowflake has increased the server count in the reserve pool to meet customer demand for warehouses. This step ensures that current work on resolution does not impact customer workloads demand on warehouse resources.

Symptom: Query Failures

Incident Start Time:06:14 AM PT Oct 09, 2020
Incident End Time: 10:45 AM PT Oct 09, 2020

We will remain in this monitoring state until the AWS incident is resolved or will provide an update in the next 4 hours.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 10:53 PDT

Update - AWS Platform is still continuing to mitigate the communication channel issue between S3 and the EC2 servers.

Snowflake has increased the server count in the reserve pool to meet customer demand for a request for warehouses. This step minimizes the impact of the ongoing AWS communication channel issue.

For additional details, please visit: https://status.aws.amazon.com/

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 60 minutes.
Oct 9, 09:22 PDT

Update - AWS Platform is continuing to mitigate the communication channel issue between S3 and the EC2 servers. Snowflake is monitoring charts for communication rates.

For additional details, please visit: https://status.aws.amazon.com/

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 60 minutes.
Oct 9, 08:08 PDT

Update - AWS Platform is rolling out a fix to mitigate the communication issue between S3 and the EC2 servers. Snowflake is monitoring charts for improved communication rates.

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 30 minutes.
Oct 9, 07:25 PDT

Identified - We have identified an issue with the AWS platform:
- S3 communication channel with severs

The issue with the S3 communication channel has regressed after AWS has applied a fix to resolve the Service Incident from 11:25 PM PT Oct 08, 2020. Snowflake engineers are working with AWS to resolve the issue.

Symptoms: Query Failures
Incident Start Time: 06:14 AM PT Oct 09, 2020

We will provide another update within 30 minutes.
Oct 9, 06:44 PDT

AWS - US East (N. Virginia) : SI-20201008

Postmortem - Read details
Oct 20, 18:18 PDT

Resolved - The issue is now resolved.

A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Major Incident is related to a cloud provider problem.

We apologize for the inconvenience caused by this Incident.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 01:44 PDT

Monitoring - We applied a fix to resolve the issue with the Snowflake Query Processing Layer.

Incident Start Time: 11:25 PM PT Oct 08, 2020
Incident End Time: 01:08 AM PT Oct 09, 2020

We are now monitoring the system for any further recurrence of the problem, and we will remain in this state for 30 minutes.

If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Oct 9, 01:09 PDT

Update - We continue to work on mitigating the problem with the Snowflake Data Warehouse (Database) , Snowpipe Service and Replication.

Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion

Incident Start Time: 11:25 PT Oct 08, 2020

We will update the status of resolution or provide another update within 30 minutes
Oct 9, 00:46 PDT

Update - We are continuing to work on mitigating the problem with the Snowflake Data Warehouse (Database) and Snowflake Snowpipe Service

Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020

We will update the status of resolution or provide another update within 30 minutes.
Oct 9, 00:14 PDT

Identified - We have identified an issue with the Snowflake Query Processing Layer, Snowflake Snowpipe Service, and Data Replication.

Symptoms: Query Failures, Degraded Performance, Warehouse Provisioning delays, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020

We will provide more information on the potential issue update within the next 30 minutes.
Oct 8, 23:35 PDT

Oct 8, 2020

Oct 7, 2020

No incidents reported.