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COMMUNITY SUPPORT STATUS API
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Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-West) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Canada (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (Ohio) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-East) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - South America (São Paulo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Paris) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Stockholm) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Mumbai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Jakarta) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Seoul) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Osaka) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West US 2 (Washington) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - South Central US (Texas) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central US (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - East US 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - US Gov (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - North Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UK South (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West Europe (Netherlands) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Switzerland North (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UAE North (Dubai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central India (Pune) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Japan East (Tokyo, Saitama) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US Central 1 (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US East 4 (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 2 (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 4 (Eemshaven) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
AWS - US East (N. Virginia): INC0092990
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
A root cause analysis (RCA) document will be published within seven business days.
Sep 22, 15:02 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Sep 22, 14:39 PDT
Investigating - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:57 UTC September 22, 2023
Sep 22, 14:12 PDT
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Azure - East US 2 (Virginia): INC0092668
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 14:22 UTC September 19, 2023
Incident end time: 14:46 UTC September 19, 2023
Preliminary root cause: Warehouse resume delays were caused by a hardware issue within the metadata data warehouse infrastructure.
A root cause analysis (RCA) document will be published within seven business days.
Sep 19, 08:29 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 14:22 UTC September 19, 2023
Incident end time: 14:46 UTC September 19, 2023
Preliminary root cause: Warehouse resume delays were caused by a hardware issue within the metadata data warehouse infrastructure.
Sep 19, 08:05 PDT
Investigating - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 14:22 UTC September 19, 2023
Sep 19, 07:46 PDT
Sep 18, 2023
5 Deployments Affected: INC0092585
Resolved - Current status: We've coordinated with our third-party service provider, who implemented a fix to restore service to the AWS - US West (Oregon) and AWS - US East (N. Virginia) regions. The environments have remained stable, which confirms that services were restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Incident end time: 04:06 UTC September 19, 2023
Preliminary root cause: A third-party service provider experienced a network issue, which caused performance degradation and errors with query execution.
Sep 18, 23:31 PDT
Monitoring - Current status: We've coordinated with our third-party service provider who implemented a fix to restore service to the AWS - US West (Oregon) region as well as AWS - US East (N. Virginia). We will continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Incident end time: 04:06 UTC September 19, 2023
Preliminary root cause: A third-party service provider experienced a network issue, which caused performance degradation and errors with query execution.
Sep 18, 22:15 PDT
Update - Current status: We continue to coordinate with our third-party service provider who has identified the issue and continuing to implement a fix to restore full service on the AWS - US West (Oregon) region. Services on AWS - US East (N. Virginia) have been restored as of 21:52 UTC where a preliminary investigation indicated a networking issue within AWS Virtual Private Cloud service. AWS continues to work on the service restoration of the AWS US West 2 region and a fix has been applied to address the potential cause of the network issue. The fix continues to propagate to the rest of the region which should incrementally alleviate the latencies or performance degradation of impacted services. Our Engineering Teams continue to actively monitor the infrastructure to ensure that the number of servers in the free pool remains in line with demand. We'll provide another update within 120 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 20:57 PDT
Update - Current status: We continue to coordinate with our third-party service provider who has identified the issue and is now implementing a fix to restore full service on the AWS - US West (Oregon) region. Services on AWS - US East (N. Virginia) have been restored as of 21:52 UTC where preliminary investigation states a networking issue within AWS Virtual Private Cloud service. Our Engineering Teams continue to actively monitor the infrastructure to ensure that the number of servers in the free pool remains in line with demand. We'll provide another update within 120 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 18:38 PDT
Update - Current status: We continue to coordinate with our third-party service provider who have identified the issue and is now implementing a fix to restore service. Our Engineering Teams are actively monitoring the infrastructure to ensure that the number of servers in the free pool remains in line with demand. We'll provide another update within 120 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 16:27 PDT
Update - Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. Our Engineering Teams are actively monitoring the infrastructure to ensure that the number of servers in the free pool remains in line with demand. We'll provide another update within 120 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 14:41 PDT
Update - Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 12:46 PDT
Identified - Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:05 UTC September 18, 2023
Sep 18, 11:52 PDT
Investigating - Current status: We're investigating a potential issue with Snowflake Data Cloud afffecting a subset of customers. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 16:47 UTC September 18, 2023
Sep 18, 11:09 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

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