Snowflake Status

COMMUNITY SUPPORT

All Systems Operational

About This Site

Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - US Gov West 1 Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Canada (Central) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - US East2 (Ohio) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - US East (N. Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - US East Gov (N.Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Europe (Ireland) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Europe (London) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Europe (Frankfurt) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Europe (Stockholm) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Asia Pacific (Mumbai) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Asia Pacific (Singapore) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Asia Pacific (Seoul) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Asia Pacific (Sydney) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AWS - Asia Pacific (Tokyo) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - US West2 Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - Canada Central (Toronto) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - US Central (Iowa) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - US East 2 (Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - US Gov Virginia (Virginia) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - North Europe (Ireland) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - West Europe (Netherlands) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - Switzerland North Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - Southeast Asia (Singapore) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - Japan East (Tokyo) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

AZURE - Australia East (New South Wales) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

GCP - US (Central 1) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

GCP - Europe (West-2) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

GCP - Europe (West 4) Operational

Snowflake Data Warehouse (Database) Operational

Snowpipe (Data Ingestion) Operational

Replication Operational

Snowflake New UI (Web) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2022

No incidents reported today.

Jan 26, 2022

29 Deployments Affected: MI-20220126-2

Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may have been unable to access or use Snowflake services and features. Affected customers may have observed a message that states, "The account is in trial. Please add the billing information." Separately, affected customers may have been unable to create support cases.

Incident start time: 06:15 am PT, January 26, 2022

Incident end time: 12:30 pm PT, January 26, 2022

A root cause analysis (RCA) document will be published within seven business days.
Jan 26, 16:00 PST

Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may have been unable to access or use Snowflake services and features. Affected customers may have observed a message that states, "The account is in trial. Please add the billing information." Separately, affected customers may have been unable to create support cases.

Incident start time: 06:15 am PT, January 26, 2022
Jan 26, 15:15 PST

Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 am PT, January 26, 2022
Jan 26, 14:32 PST

Update - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 am PT, January 26, 2022
Jan 26, 13:51 PST

Update - Current status: We're investigating an issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 am PT, January 26, 2022
Jan 26, 13:22 PST

Investigating - Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 am PT, January 26, 2022
Jan 26, 12:43 PST

29 Deployments Affected: MI-20220126

Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may have been unable to access or use Snowflake services and features.

Incident start time: 06:15 PT, January 26, 2022

Incident end time: 09:00 PT, January 26, 2022

A root cause analysis (RCA) document will be published within seven business days.
Jan 26, 10:09 PST

Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may have been unable to access or use Snowflake services and features.

Incident start time: 06:15 PT, January 26, 2022

Incident end time: 09:00 PT, January 26, 2022
Jan 26, 09:05 PST

Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 PT, January 26, 2022
Jan 26, 08:35 PST

Update - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 PT, January 26, 2022
Jan 26, 08:21 PST

Update - Current status: We're investigating an issue with Snowflake Data Warehouse (Database). We'll provide an update within 30 minutes.

Customer experience: A subset of customers who have recently converted from trial accounts (including Capacity contracts) may be unable to access or use Snowflake services and features.

Incident start time: 06:15 PT, January 26, 2022
Jan 26, 07:46 PST

Investigating - Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database). We'll provide an update within 30 minutes or remove this message if we determine that there is no service issue.

Incident start time: 06:15 PT, January 26, 2022
Jan 26, 07:34 PST

Jan 25, 2022

No incidents reported.

Jan 24, 2022

AZURE - West Europe (Netherlands): MI-20220124

Resolved - The Service Incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next seven business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 24, 10:39 PST

Monitoring - We applied a fix to resolve the issue.

Symptom(s): A subset of customers may experience delays while executing queries.
Incident Start Time: 08:21 PT January 24, 2022
Incident End Time: 09:00 PT January 24, 2022

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 24, 09:35 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): A subset of customers may experience delays while executing queries.
Incident Start Time: 08:21 PT January 24, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 24, 09:06 PST

Investigating - We are currently investigating a potential issue with the following:

AZURE - West Europe (Netherlands) - Snowflake Data Warehouse (Database)

This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
Jan 24, 08:25 PST

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

AZURE - West Europe (Netherlands): MI-20220121

Resolved - The Service Incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next seven business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 21, 09:34 PST

Monitoring - We applied a fix to resolve the issue.

Symptom(s): Some customers unable to load to Snowflake UI
Incident Start Time: 07:04 PT January 21, 2022
Incident End Time: 08:13 PT January 21, 2022

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 21, 08:27 PST

Update - We are investigating an issue with one of the Snowflake services.

Symptom(s): Some customers unable to load to Snowflake UI
Incident Start Time: 07:10 PT January 21, 2022

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 21, 08:08 PST

Investigating - We are currently investigating a potential issue with the following:

AZURE - West Europe (Netherlands) - Snowflake New UI (Web)

This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
Jan 21, 08:01 PST

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

AWS - Europe (Frankfurt): MI-20220117

Resolved - The Service Incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next seven business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 18, 05:39 PST

Monitoring - We applied a fix to resolve the issue.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Incident End Time: 04:38 PT January 18, 2022

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 18, 04:39 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022

Customer Action:
No customer action needed at this time

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 18, 04:23 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022

Customer Action:
No customer action needed at this time

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 18, 03:53 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022

Customer Action:
No customer action needed at this time

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 18, 03:23 PST

Update - We are investigating an issue with one of the Snowflake services.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 18, 02:54 PST

Update - We are investigating an issue with one of the Snowflake services.

Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 18, 02:53 PST

Investigating - We are currently investigating a potential issue with the following:

AWS - Europe (Frankfurt) - Snowflake Data Warehouse (Database)

This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
Jan 18, 02:21 PST

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

AZURE - Southeast Asia (Singapore): MI-20220113

Postmortem - Read details
Jan 26, 13:31 PST

Resolved - The Service Incident is now closed.

A Root Cause Analysis (RCA) will be posted within the next ten business days.

We apologize for the inconvenience caused by this incident.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 13, 23:02 PST

Monitoring - Our cloud service provider (CSP-Azure) have performed mitigation steps by rolling back a recent deployment and balanced requests to healthy role instances. Snowflake engineering validated and confirmed issue has been resolved.

Symptom(s): warehouses stuck trying to resume; replication job may experience delays
Incident Start Time: 11:55 PT January 13, 2022
Incident End Time: 21:00 PT January 13, 2022

We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.

If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Jan 13, 22:02 PST

Identified - Our cloud service provider (CSP-Azure) have identified issues with their backend role instances leveraged by Azure Resource Manager. Currently, Azure are rolling back a recent deployment as a mitigation strategy and balancing requests to healthy role instances.

Customer Action:
None

Symptom(s): warehouses stuck trying to resume; replication job may experience delays
Incident Start Time: 11:55 PT January 13, 2022

We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Jan 13, 21:03 PST

Update - We are working with our cloud service provider (CSP - Azure) on troubleshooting the root cause of this issue. Azure teams are continuing to investigate the issue on their side at the highest priority.
Please refer to https://status.azure.com/en-gb/status/ for additional information.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 60 minutes.
Jan 13, 20:00 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 60 minutes.
Jan 13, 18:55 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 13, 18:24 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 13, 17:54 PST

Update - We are continuing to investigate this issue.
Jan 13, 17:52 PST

Update - We are continuing to investigate the issue with Snowflake services.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

Customer Action:
None

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 13, 17:18 PST

Investigating - We are investigating an issue with one of the Snowflake services.

Symptom(s): warehouses stuck trying to resume
Incident Start Time: 11:55 PT January 13, 2022

We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Jan 13, 16:49 PST