Monitoring - Dear Customer,
We have fixed the problem with one of the Snowflake services that is resulting in interruption to a limited number of actions like: Access via Snowflake UI, Queries requesting for new data from the data store. We are now monitoring the service for any further recurrence of the issue.
Feb 15, 22:12 PST
Identified - Dear Customer,
We have identified a problem with one of the Snowflake services that is resulting in interruption to a limited number of actions like: Access via Snowflake UI, Queries requesting for new data from the data store. The issue is narrowed down to one module where the audit logs are not being truncated. As a result, the service stops responding to new requests. The frequency or the interval between each occurrence is varied and depends on the volume of requests we are serving. We are working very diligently along with our partners AWS to get it resolved.

Past Incident Timeline:
Feb 13, 2019 16:00 PST
Feb 11, 2019 16:45 PST
Feb 8, 2019 16:45 PST
Feb 5, 2019 16:45 PST
No further events
Feb 15, 22:09 PST

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AWS - US West Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AWS - US East Operational
Snowflake Data Warehouse (Database) Operational
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AWS - EU Dublin Operational
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AWS - EU Frankfurt Operational
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AWS - AP Sydney Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AZURE - East US 2 Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AZURE - West Europe Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2019
Resolved - AZURE - East US 2
Dear Snowflake customer,

Service has been restored as of 17:22 PST and have verified access and SQL job activity for customers in AZURE - East US 2 region. We will post a detailed post mortem report as soon as it is available.

If you have any questions or issues, please send feedback to support@snowflake.net or submit a support request ticket via the Snowflake Lodge Portal.

Regards,
Support & Services
Feb 19, 17:49 PST
Monitoring - Dear Customers,
A fix has been implemented and the Snowflake Services are UP and Running on AZURE - EAST US 2. We will continue to monitor the systems for performance.

If you have any questions or issues, please send feedback to support@snowflake.net or submit a support request ticket via the Snowflake Lodge Portal.

Regards,
Support & Services
Feb 19, 17:23 PST
Identified - Dear Customer,
The issue has been identified and we are currently working on implementing a fix.
Feb 19, 16:45 PST
Investigating - AZURE - East US 2
Dear Customer,
We are currently investigating a service issue with AZURE - East US 2 site.
Feb 19, 15:54 PST
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019
Postmortem - Read details
Feb 14, 14:28 PST
Resolved - AWS - US East
Dear Snowflake customer,

We experienced a service stability issue that may manifest itself as failed queries or service unavailability. The issue lasted for about 9 minutes on Feb 12, 2019 between 10:31 AM PST to 10:40 AM PST. The services have now been restored.

If you have any questions or issues, please send feedback to support@snowflake.net or submit a support request ticket via the Snowflake Lodge Portal.

Regards,
Support & Services
Feb 12, 10:40 PST
Investigating - AWS - US East
We are investigating the issue.
Feb 12, 10:30 PST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.