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COMMUNITY SUPPORT STATUS API
All Systems Operational

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Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-West) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Canada (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (Ohio) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-East) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - South America (São Paulo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Paris) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Stockholm) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Mumbai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Jakarta) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Seoul) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Osaka) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West US 2 (Washington) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - South Central US (Texas) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central US (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - East US 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - US Gov (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - North Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UK South (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West Europe (Netherlands) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Switzerland North (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UAE North (Dubai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central India (Pune) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Japan East (Tokyo, Saitama) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US Central 1 (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US East 4 (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 2 (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 4 (Eemshaven) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023
Azure - East US 2 (Virginia): INC0085873
Resolved - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all replication services have caught up and are functioning properly.
Customer experience: Customers may have observed that replication to and from the specified region is stopped or delayed.
Incident start time: 22:42 UTC June 05, 2023
Incident end time: 06:30 UTC June 06, 2023
Preliminary root cause: System operation intended for modifying infrastructure causing replication delays and failures.
A root cause analysis (RCA) document will be published within seven business days.
Jun 6, 03:14 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all replication services have caught up and are functioning properly.
Customer experience: Customers may have observed that replication to and from the specified region is stopped or delayed.
Incident start time: 22:42 UTC June 05, 2023
Incident end time: 06:30 UTC June 06, 2023
Preliminary root cause: System operation intended for modifying infrastructure causing replication delays and failures.
Jun 5, 23:33 PDT
Update - Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:42 UTC June 05, 2023
Jun 5, 22:54 PDT
Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:42 UTC June 05, 2023
Jun 5, 21:30 PDT
Update - Current status: We're still continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:42 UTC June 05, 2023
Jun 5, 20:39 PDT
Update - Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:42 UTC June 05, 2023
Jun 5, 19:45 PDT
Update - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:42 UTC June 05, 2023
Jun 5, 18:50 PDT
Investigating - Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers may observe that replication to and from the specified region is stopped or delayed.
Jun 5, 18:13 PDT
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Azure - West US 2 (Washington): INC0085708
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 18:46 UTC June 02, 2023
Incident end time: 19:23 UTC June 02, 2023
Preliminary root cause: A recent change within the Metadata Database infrastructure caused unexpected query processing delays.
A root cause analysis (RCA) document will be published within seven business days.
Jun 2, 13:18 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 18:46 UTC June 02, 2023
Incident end time: 19:23 UTC June 02, 2023
Preliminary root cause: A recent change within the Metadata Database infrastructure caused unexpected query processing delays.
Jun 2, 12:47 PDT
Investigating - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Incident start time: 18:46 UTC June 02, 2023
Jun 2, 12:14 PDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
GCP - US East 4 (N. Virginia): INC0085441
Postmortem - Read details
Jun 8, 19:41 PDT
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
May 30, 22:13 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
May 30, 21:42 PDT
Update - Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:00 UTC May 31, 2023
May 30, 20:51 PDT
Identified - Current status: We have identified the source of the issue with Snowsight, and we are developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
May 30, 20:06 PDT
Investigating - Current status: We've confirmed that there is an issue impacting the Snowsight service, and we are investigating to determine the source of the issue. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.

Incident start time: 00:00 UTC May 31, 2023
May 30, 19:13 PDT
May 29, 2023

No incidents reported.

May 28, 2023
Azure - East US 2 (Virginia): INC0085296
Resolved - Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
A root cause analysis (RCA) document will be published within ten business days.
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
May 28, 03:48 PDT
Update - We are continuing to monitor for any further issues.
May 28, 03:36 PDT
Monitoring - Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
May 28, 03:34 PDT
Identified - Current status: We continue to work with our cloud service provider (CSP) to determine the cause; however, as of 9:00 UTC, we're seeing a decrease in the error rates for establishing connectivity with the storage layer after corrective actions were taken by them. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
May 28, 03:13 PDT
Update - Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
May 28, 02:19 PDT
Update - Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
May 28, 01:23 PDT
Update - Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
May 28, 00:25 PDT
Investigating - Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
May 27, 23:31 PDT
May 27, 2023
May 26, 2023

No incidents reported.

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