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COMMUNITY SUPPORT STATUS API
All Systems Operational

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Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-West) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Canada (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (Ohio) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-East) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS GovCloud - DoD Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - South America (São Paulo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Paris) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Stockholm) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Mumbai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Jakarta) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Seoul) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Osaka) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West US 2 (Washington) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - South Central US (Texas) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central US (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - East US 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - US Gov (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Mexico (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - North Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UK South (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West Europe (Netherlands) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Switzerland North (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UAE North (Dubai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central India (Pune) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Japan East (Tokyo, Saitama) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US Central 1 (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US East 4 (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 2 (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 4 (Eemshaven) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 3 (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Middle East (Dammam) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Snowsight Service Update Jan 18, 2025 00:00-01:00 PST
As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance, on the GCP - Europe West 2 (London) region, to update its underlying database to maintain system currency. This will take place between 08:00 AM and 09:00 AM GMT on Saturday, January 18, 2025.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.
Posted on Jan 14, 2025 - 09:01 PST
Past Incidents
Jan 14, 2025

No incidents reported today.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025
Snowsight Service Update
Completed - The scheduled maintenance has been completed.
Jan 11, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:00 PST
Scheduled - As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance, on the Azure - US Gov (Virginia) region, to update its underlying database to maintain system currency.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.
Jan 8, 13:02 PST
Snowsight Service Update
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:00 PST
Scheduled - As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance, on the Azure - Central India (Pune) region, to update its underlying database to maintain system currency. This will take place between 9:30 PM and 10:30 PM IST on January 11, 2025.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.
Jan 8, 12:59 PST
Jan 10, 2025
Azure - East US 2 (Virginia): INC0123685
Resolved - Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 15:10 UTC January 10, 2025

Preliminary root cause: A third-party service provider experienced a network configuration issue, which caused a subset of storage partitions to become unhealthy. This resulted in intermittent virtual machine connectivity issues and failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the affected availability zones, which prolonged recovery time.

A root cause analysis (RCA) document will be published within ten business days.
Jan 10, 22:59 PST
Monitoring - Current status: We continue to work with our third-party service provider as they address the underlying cause of this incident, previously identified as INC0123659, which resulted in prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider's recovery plan has been completed and they continue to see signs of recovery. They are monitoring telemetry to confirm the issue is fully resolved.

Our internal telemetry indicates the majority of the impact to Snowflake services and features recovered at 21:20 UTC on January 9, 2025; the remaining impact recovered at 15:10 UTC on January 10, 2025. Due to the nature of the issue, we're conducting an extended period of monitoring to ensure the impact doesn't return. We'll continue monitoring over the weekend and through peak traffic hours, and we'll provide another update within 72 hours.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 15:10 UTC January 10, 2025

Preliminary root cause: A third-party service provider experienced a network configuration issue, which caused a subset of storage partitions to become unhealthy. This resulted in intermittent virtual machine connectivity issues and failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing affected availability zones, which prolonged recovery time.
Jan 10, 14:50 PST
Update - Current status: We continue to work with our third-party service provider as they address the underlying cause of this incident, previously identified as INC0123659, which resulted in prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider's recovery plan has been completed and they are seeing signs of recovery; however, they continue to validate that the issue has been fully resolved.

We remain committed to monitoring the situation closely and implementing measures wherever possible to maintain service continuity.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 10, 10:41 PST
Update - Current status: We continue to work with our third-party service provider as they address the underlying cause of this incident, previously identified as INC0123659, which resulted in prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider's recovery plan remains underway, however, full resolution continues to require an extended timeline. Snowflake's previously implemented mitigation strategies - such as reallocating resources and increasing capacity in high-demand areas - are unchanged, minimizing the impact for many of our customers. We remain committed to monitoring the situation closely and implementing measures wherever possible to maintain service continuity.

The third-party provider has confirmed the issue stemmed from a configuration change within their regional networking service, which resulted in an inconsistent service state across a subset of storage partitions. This caused intermittent virtual machine connectivity issues, failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the impacted availability zones, which prolonged recovery time.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 10, 07:23 PST
Update - Current status: We continue to collaborate with our third-party service provider to address this incident, previously identified as INC0123659, which resulted in prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider's recovery plan is ongoing, however, they continue to indicate full resolution will require an extended timeline. Snowflake's previously implemented mitigation strategies - such as reallocating resources and increasing capacity in high-demand areas - are holding in place, reducing the impact for many of our customers. We remain committed to monitoring the situation closely and implementing measures wherever possible to maintain service continuity.

The third-party provider has confirmed the issue stemmed from a configuration change within their regional networking service, which resulted in an inconsistent service state across a subset of storage partitions. This caused intermittent virtual machine connectivity issues, failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the impacted availability zones, which prolonged recovery time.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 10, 04:25 PST
Update - Current status: We remain in close collaboration with our third-party service provider to address the ongoing incident, previously identified as INC0123659, which contributed to prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider is making progress on their recovery plan but continue to indicate an extended timeline for full resolution. Snowflake's previously implemented mitigation strategies - such as reallocating resources and increasing capacity in high-demand areas - remain effective in reducing the impact for many of our customers. We remain committed to monitoring the situation closely and implementing measures wherever possible to maintain service continuity.

The third-party provider shares that the issue stemmed from a configuration change within their regional networking service, which resulted in an inconsistent service state. This caused intermittent virtual machine connectivity issues, failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the impacted availability zones, which prolonged recovery time.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 10, 01:27 PST
Update - Current status: We remain in close collaboration with our third-party service provider to address the ongoing incident, previously identified as INC0123659, which has been contributing to prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

The third-party provider continues to meticulously advance toward recovery but consistently indicates that resolution requires extended recovery time. Snowflake remains committed to monitoring the situation closely and is ready to apply the necessary mitigation strategies, such as reallocating resources and increasing capacity in high-demand areas, if required.

The third-party provider shares that the issue stemmed from a configuration change within their regional networking service, which resulted in an inconsistent service state. This caused intermittent virtual machine connectivity issues or failures in allocating resources or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the impacted availability zones, which prolongs recovery time.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 22:29 PST
Update - Current status: We remain in close collaboration with our third-party service provider to address the ongoing incident, previously identified as INC0123659, which has been contributing to prolonged warehouse resume times and delays when accessing or utilizing Snowflake services and features.

As per the previous update from the third-party provider, a configuration change in a regional networking service resulted in an inconsistent service state, resulting in intermittent virtual machine connectivity issues or failures in allocating resources or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the impacted availability zones.

The provider is actively advancing its recovery process and continues to indicate that resolution requires extended recovery time. Snowflake's previously implemented mitigation strategies - such as reallocating resources and increasing capacity in high-demand areas - continue to reduce the impact for many of our customers. We remain committed to monitoring the situation closely and optimizing our measures wherever possible to further improve service continuity.

Our next update will be shared within three hours or sooner if we receive significant developments from the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 19:23 PST
Update - Current status: We are continuing to coordinate with our third-party service provider to fully recover from an incident recently posted to our status page (INC0123659).

As per the previous update from the third-party provider, a configuration change in a regional networking service resulted in an inconsistent service state, resulting in intermittent virtual machine connectivity issues or failures in allocating resources or communicating with resources in the region. Snowflake is designed to support multiple availability zones within the third-party provider's infrastructure. However, the nature of the impact prevents potential workarounds such as bypassing the impacted availability zones within the provider.

The service provider continues to work towards service restoration and advises an extended recovery time. In parallel, we have taken measures to alleviate impacts by reallocating available resources and increasing the number of virtual warehouses where demand is high. Some customers have experienced improved performance as a result of these actions.

We will provide another update within three hours or as updates are shared by the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 16:17 PST
Update - Current status: We are continuing to coordinate with our third-party service provider to fully recover from an incident posted to our status page earlier today (INC0123659).

Per the third-party provider, a configuration change in a regional networking service resulted in an inconsistent service state, causing intermittent virtual machine connectivity issues or failures in allocating resources or communicating with resources in the region. While Snowflake is designed to support multiple availability zones within the third-party provider's infrastructure, the nature of the impact prevents potential workarounds such as bypassing the impacted availability zones within the provider.

While the service provider continues to work towards service restoration, they report that extended recovery times are expected. In parallel, we are continuing to investigate any opportunities to assist with mitigation or providing impact relief, such as reallocating available resources and increasing the number of available virtual warehouses whenever possible. We will provide another update within three hours or as updates are shared by the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 13:07 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

We are still coordinating with the provider as they work towards service restoration. A fix continues to be gradually rolled out, but extended recovery times are expected. We will provide another update within two hours or as updates are shared by the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 11:00 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

We are still coordinating with the provider as they work towards service restoration, and a fix continues to be gradually rolled out. We will provide another update within two hours or as updates are shared by the third-party provider.

Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 08:50 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

We are still coordinating with the provider as they work towards service restoration, and a fix continues to be gradually rolled out. A potential workaround was investigated by Snowflake engineers, but determined to not be feasible for this situation. We will provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 07:41 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

This notification has been posted to advise customers on the affected region of this residual impact as the service provider continues their work to fully restore service.

We are still coordinating with the provider as they work towards service restoration. The fix continues to be gradually rolled out. Additionally, Snowflake engineers are investigating available actions to move impacted workloads to a stable service zone in the meantime. We will provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 06:37 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

This notification has been posted to advise customers on the affected region of this residual impact as the service provider continues their work to fully restore service.

We are still coordinating with the provider as they work towards service restoral. The fix continues to be gradually rolled out, and customers should start to see signs of recovery. We will provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 05:37 PST
Update - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are continuing to liase with this service provider, who have confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

This notification has been posted to advise customers on the affected region of this residual impact as the service provider continues their work to fully restore service.

We are coordinating with them as they work towards service restoral. A fix is being applied by the service provider and is in the process of being gradually rolled out. We will provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 04:38 PST
Identified - Current status: Snowflake have identified residual impact that may be occurring as a result of ongoing efforts by a third-party service provider to fully recover from an incident posted to our Status Page earlier today (INC0123659).

We are actively liaising with this service provider, who confirmed a networking issue in the impacted region that remains the focus of their ongoing recovery actions.

This notification has been posted to advise customers on the affected region of this residual impact as the service provider continues their work to fully restore service.

We're coordinating with them as they work towards service restoral and we'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 00:01 UTC January 09, 2025
Jan 9, 03:42 PST
Jan 9, 2025
Jan 8, 2025
Azure - East US 2 (Virginia): INC0123659
Resolved - Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 04:10 UTC January 09, 2025

Preliminary root cause: A third-party service provider experienced a networking issue that impacted a subset of their infrastructure which caused Snowflake customers to experience elevated warehouse resume times.

A root cause analysis (RCA) document will be published within ten business days.
Jan 8, 22:01 PST
Monitoring - Current status: We've coordinated with our third-party service provider, who has confirmed that the primary networking issue has been resolved. Recovery efforts are ongoing to restore service fully. As these actions continue, customers should see improvements in the performance of affected services.

Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 04:10 UTC January 09, 2025

Preliminary root cause: A third-party service provider experienced a networking issue that impacted a subset of their infrastructure which caused Snowflake customers to experience elevated warehouse resume times.
Jan 8, 21:16 PST
Update - Current status: We continue coordinating with our third-party service provider to develop and implement a fix to restore service. Our service provider has confirmed that networking issues are affecting customers. They currently don't have an ETA available, but we remain fully engaged in efforts to restore service. We'll provide another update within two hours or as the event warrants.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Jan 8, 19:13 PST
Update - Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. Our service provider does not currently have an ETA available, but we remain actively engaged. We'll provide another update within two hours.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Jan 8, 18:22 PST
Identified - Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Jan 8, 17:26 PST
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

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