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COMMUNITY SUPPORT STATUS API
Azure - West Europe (Netherlands): INC0098309
Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses that are already running may not be affected.
Incident start time: 05:00 UTC December 08, 2023
Dec 08, 2023 - 01:34 PST
Update - Current status: We're investigating an issue with Snowflake Data Warehouse where customers may experience delays in resuming virtual warehouse services. Multiple Snowflake support teams and a third-party cloud service provider (CSP) are engaged to help address the issue. We'll provide an update within 120 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses that are already running may not be affected.
Dec 07, 2023 - 23:24 PST
Investigating - Current status: We're investigating an issue with Snowflake Data Warehouse where customers may experience delays in resuming virtual warehouse services. Multiple Snowflake support teams are engaged to address the issue. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays in resuming warehouse services.
Dec 07, 2023 - 22:17 PST

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AWS - Europe (London) Operational
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AWS - Europe (Paris) Operational
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AWS - Europe (Frankfurt) Operational
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AWS - Europe (Stockholm) Operational
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AWS - Asia Pacific (Mumbai) Operational
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AWS - Asia Pacific (Singapore) Operational
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Replication Operational
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AWS - Asia Pacific (Jakarta) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Seoul) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Osaka) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West US 2 (Washington) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - South Central US (Texas) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central US (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - East US 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - US Gov (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - North Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UK South (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West Europe (Netherlands) Degraded Performance
Snowflake Data Warehouse (Database) Degraded Performance
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Switzerland North (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UAE North (Dubai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central India (Pune) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Japan East (Tokyo, Saitama) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US Central 1 (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US East 4 (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 2 (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 4 (Eemshaven) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Operational
Degraded Performance
Partial Outage
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Past Incidents
Dec 8, 2023

Unresolved incident: Azure - West Europe (Netherlands): INC0098309.

Dec 7, 2023
AWS - US East (N. Virginia): INC0098257
Resolved - Current status: We identified an issue that caused a subset of infrastructure (responsible for PrivateLink traffic management) to enter a degraded state, resulting in intermittent connectivity issues for some customers. As the issue is intermittent, subsequent connection retries would have been successful. While we initially implemented temporary mitigation at 21:21 UTC, which provided relief, a long-term fix of scaling up our infrastructure was carried out to ensure system stability.
Customer experience: Customers hosted in the specified regions may have experienced intermittent connectivity issues when connecting to Snowflake services and features over PrivateLink.
Incident start time: 10:29 UTC December 07, 2023
Incident end time: 21:21 UTC December 07, 2023
Preliminary root cause: Preliminary investigation suggests an insufficient resource issue, which gradually impacted our system's ability to process PrivateLink traffic, resulting in intermittent issues on logging to Snowflake system.
A root cause analysis (RCA) document will be published within seven business days.
Dec 7, 17:20 PST
Monitoring - Current status: We identified an issue that caused a subset of infrastructure (responsible for PrivateLink traffic management) to enter a degraded state, resulting in intermittent connectivity issues for some customers. As the issue is intermittent, subsequent connection retries would have been successful. While we initially implemented temporary mitigation to provide relief, a long-term fix of scaling up our infrastructure was carried out to ensure system stability.
Customer experience: Customers hosted in the specified regions may be experiencing intermittent connectivity issues when connecting to Snowflake services and features over PrivateLink.
Incident start time: 10:29 UTC December 07, 2023
Incident end time: 21:21 UTC December 07, 2023
Preliminary root cause: Preliminary investigation suggests an insufficient resource issue, which gradually impacted our system's ability to process PrivateLink traffic, resulting in intermittent issues on logging to Snowflake system.
Dec 7, 16:15 PST
Update - Current status: We identified an issue causing a subset of infrastructure that facilitates PrivateLink traffic management to enter a degraded state, resulting in intermittent connectivity issues for some customers. We have implemented a temporary mitigation to provide additional relief while we continue to address the underlying source of the issue. As the issue is intermittent in nature, subsequent connection retries may also be successful. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be experiencing intermittent connectivity issues when connecting to Snowflake services and features over PrivateLink.
Incident start time: 10:29 UTC December 07, 2023
Dec 7, 14:28 PST
Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be experiencing intermittent connectivity issues when connecting to Snowflake services and features over PrivateLink.
Incident start time: 10:29 UTC December 07, 2023
Dec 7, 13:25 PST
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 90 minutes.
Customer experience: Customers hosted in the specified regions may be experiencing intermittent connectivity issues when connecting to Snowflake services and features over PrivateLink.
Incident start time: 10:29 UTC December 07, 2023
Dec 7, 11:56 PST
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

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