All Systems Operational

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Welcome to Snowflake's home for real-time and historical data on system performance.

For further information about the page, please visit https://community.snowflake.com/s/article/How-to-get-notified-of-service-alerts-automatically

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AWS - US West Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AWS - US East Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AWS - EU Dublin Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AWS - EU Frankfurt Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AWS - AP Sydney Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AZURE - East US 2 Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
AZURE - West Europe Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Postmortem - Read details
Apr 18, 16:00 PDT
Resolved - Snowflake Engineering worked with the Microsoft Azure and AWS team to resolve all OCSP related issues. All Snowflake services are healthy.

We will post a preliminary Root Cause Analysis report within the next 48 business hours and follow up with a detailed RCA.

We apologize for the inconvenience. If you have any questions or see any related issues, please send feedback to support@snowflake.com or submit a support request ticket via the Snowflake Lodge Portal.
Apr 17, 15:22 PDT
Update - Snowflake Services on All AWS Regions are healthy,
For Azure deployments, As of 13:18 PDT, the Microsoft Azure team is rolling out the updated certificates for OCSP. We will provide an update as soon as we know more.
Apr 17, 13:39 PDT
Monitoring - The issue with OCSP failures issue has been resolved for all AWS platforms. The fix for Azure platform is still being rolled out.
We are continuing to monitor the rollout of the fix.

A minor task before you re-run the jobs: Please clear the old cache using the following commands:
Linux - "rm ~/.cache/snowflake/ocsp_response_cache.json"
Mac - "rm ~/Library/Caches/Snowflake/ocsp_response_cache.json"
Apr 17, 11:44 PDT
Update - We received the following update from Amazon AWS with more details on the OCSP issue:

Strict OCSP checking error rates on TLS connections
Customers who opt-in to use strict OCSP checking as part of establishing a TLS connection with Amazon S3 are experiencing a high error rate. We have identified the root cause as an expired intermediate certificate owned by DigiCert and are working with DigiCert to remediate the issue. While we work to resolve the issue, we recommend that customers disable strict OCSP checking in their client. If needed, customers may have to restart clients to eliminate previously cached responses. Requests made to Amazon S3 using TLS by default are operating normally.

For more details: - https://status.aws.amazon.com

We will send an update as soon as we have more information.
Apr 17, 09:49 PDT
Identified - Amazon AWS isolated the OCSP issue and are looking to have this resolved in about 90 minutes (will update you if this changes).

Please see the previous update for workaround.
Apr 17, 08:35 PDT
Update - We are continuing to investigate this issue.
Apr 17, 07:45 PDT
Investigating - We are currently investigating a problem with OCSP failures when connecting to Snowflake. We are assessing the impact and taking the necessary steps to address the problem.

As a workaround, please disable the OCSP verification for our connectors as described in the link:
https://community.snowflake.com/s/article/How-to-turn-off-OCSP-checking-in-Snowflake-client-drivers
Note: This step will require the following additional step:
Downgrade SnowSQL to 1.1.76 and Python to 1.7.8

We will post an update as soon as we have more details.
Apr 17, 07:28 PDT
Apr 16, 2019
Postmortem - Read details
Apr 21, 23:35 PDT
Resolved - Engineering has resolved all issues, and all Snowflake services are healthy.

We will post a preliminary Root Cause Analysis report within the next 48 business hours and followed up with a detailed RCA.

We apologize for the inconvenience. If you have any questions or issues, please send feedback to support@snowflake.com or submit a support request ticket via the Snowflake Lodge Portal.
Apr 16, 18:41 PDT
Update - Engineering has resolved the Snowflake services stability issue on AWS - US West region. We are now monitoring the Services for any remnants of the issue.
Apr 16, 18:25 PDT
Monitoring - Engineering has resolved the Snowflake services stability issue on AWS - US West region. The fix is being rolled out to AWS - US East region and we are continuing to monitor the state.
Apr 16, 17:57 PDT
Investigating - Dear Snowflake customer,

We are experiencing service stability issues which may manifest itself as failed queries or service unavailability. Investigation and recovery effort is in progress. We will provide updates as soon as more information is available.

If you have any questions or issues, please send feedback to support@snowflake.net or submit a support request ticket via the Snowflake Lodge Portal.

Regards,
Support & Services
Apr 16, 17:11 PDT
Apr 15, 2019
Postmortem - Read details
Apr 21, 22:38 PDT
Resolved - All data ingestion jobs are running successfully. The following service is fully operational:
1. Snowpipe (Data Ingestion)

We will post a preliminary Root Cause Analysis within the next 48 business hours and followed up with a detailed RCA.

We apologize for the inconvenience. If you have any questions or issues, please send feedback to support@snowflake.com or submit a support request ticket via the Snowflake Lodge Portal.
Apr 15, 15:48 PDT
Monitoring - Snowflake engineering team applied a fix to resolve the issue with Data Ingestion jobs. At this time jobs are being processed successfully and we are going to monitor the system for further issues.
Apr 15, 15:32 PDT
Investigating - We are currently investigating a problem with Data ingestion using Snowpipe (Data Ingestion) service. We will post an update as soon as we have more details.
Apr 15, 14:40 PDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.