INC0118402
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0118402
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Incident start time: 09:30 UTC October 14, 2024
Incident end time: 14:02 UTC October 14, 2024
Preliminary root cause: After investigation, the cause was found to be due to a configuration issue within a specific parameter that was recently enabled as part of Snowflake release 8.39.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Incident start time: 09:30 UTC October 14, 2024
Incident end time: 14:02 UTC October 14, 2024
Preliminary root cause: After investigation, the cause was found to be due to a configuration issue within a specific parameter that was recently enabled as part of Snowflake release 8.39.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Incident start time: 09:30 UTC October 14, 2024
Incident end time: 13:50 UTC October 14, 2024
Preliminary root cause: After investigation, the cause was found to be due to a configuration issue within a specific parameter that was recently enabled as part of Snowflake release 8.39.
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Incident start time: 09:30 UTC October 14, 2024
Incident end time: 13:50 UTC October 14, 2024
Preliminary root cause: After investigation, the cause was found to be due to a configuration issue within a specific parameter that was recently enabled as part of Snowflake release 8.39.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Workaround: To avoid issues resuming warehouses, please avoid suspending those warehouses already running.
Incident start time: 09:30 UTC October 14, 2024
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Workaround: To avoid issues resuming warehouses, please avoid suspending those warehouses already running.
Incident start time: 09:30 UTC October 14, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Workaround: To avoid issues resuming warehouses, please avoid suspending those warehouses already running.
Incident start time: 09:30 UTC October 14, 2024
Customer experience: Customers hosted in the specified regions may experience delays resuming warehouses or query failures with the error message: "SQL execution internal error: Processing aborted due to error 300004:867554464".
Workaround: To avoid issues resuming warehouses, please avoid suspending those warehouses already running.
Incident start time: 09:30 UTC October 14, 2024
This incident affected: AWS - Europe (Ireland) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Mumbai) (Snowflake Data Warehouse (Database)), Azure - Switzerland North (Zürich) (Snowflake Data Warehouse (Database)), GCP - Europe West 2 (London) (Snowflake Data Warehouse (Database)), AWS - Europe (London) (Snowflake Data Warehouse (Database)), and Azure - Southeast Asia (Singapore) (Snowflake Data Warehouse (Database)).