Resolved -
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 02:22 UTC June 12, 2025
Incident end time: 06:10 UTC June 12, 2025
Preliminary root cause: A configuration issue with a set of core services in the region resulted in an inability to access or use the Snowflake service.
A root cause analysis (RCA) document will be published within seven business days.
Jun 12, 03:01 PDT
Monitoring -
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 02:22 UTC June 12, 2025
Incident end time: 06:10 UTC June 12, 2025
Preliminary root cause: A configuration issue with a set of core services in the region resulted in an inability to access or use the Snowflake service.
Jun 12, 01:24 PDT
Update -
Current status: The fix to the affected core services has been successfully rolled out. We are closely monitoring key metrics to ensure full recovery across all services. We will provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:22 UTC June 12, 2025
Jun 12, 00:48 PDT
Update -
Current status: We have rolled out a fix to the affected core services and are seeing signs of recovery. We are closely monitoring key metrics to ensure recovery persists. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:22 UTC June 12, 2025
Jun 11, 23:41 PDT
Update -
Current status: We're continuing to roll out a fix to the affected core services and monitoring key metrics to ensure a full recovery. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:22 UTC June 12, 2025
Jun 11, 22:44 PDT
Identified -
Current status: We've identified a configuration issue with a set of core services in the region, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:22 UTC June 12, 2025
Jun 11, 21:33 PDT
Update -
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 02:22 UTC June 12, 2025
Jun 11, 20:58 PDT
Investigating -
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 02:22 UTC June 12, 2025
Jun 11, 19:56 PDT