14 Deployments Affected: INC0076372
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0076372
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
This incident affected: Azure - East US 2 (Virginia) (Databases, Tables, and Views, Applications), Azure - West Europe (Netherlands) (Databases, Tables, and Views, Applications), Azure - Australia East (New South Wales) (Databases, Tables, and Views, Applications), Azure - Canada Central (Toronto) (Databases, Tables, and Views, Applications), Azure - UAE North (Dubai) (Databases, Tables, and Views, Applications), Azure - West US 2 (Washington) (Databases, Tables, and Views, Applications), Azure - Switzerland North (Zürich) (Databases, Tables, and Views, Applications), Azure - Central US (Iowa) (Databases, Tables, and Views, Applications), Azure - North Europe (Ireland) (Databases, Tables, and Views, Applications), Azure - Japan East (Tokyo, Saitama) (Databases, Tables, and Views, Applications), Azure - Southeast Asia (Singapore) (Databases, Tables, and Views, Applications), Azure - South Central US (Texas) (Databases, Tables, and Views, Applications), Azure - Central India (Pune) (Databases, Tables, and Views, Data Loading and Unloading, Applications), and Azure - UK South (London) (Databases, Tables, and Views, Applications).