Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Posted May 23, 2022 - 16:51 PDT
Resolved
Current status: We've monitored the environment to confirm that service was restored. We're coordinating with our third-party service provider to continue investigating the underlying issue. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features between approximately 06:05 PT and 06:25 PT. There was a second period of impact between approximately 06:35 PT and 06:40 PT, and a third period of impact between approximately 09:50 PT and 10:05 PT.
Incident start time: 06:05 PT May 12, 2022
Incident end time: 10:05 PT May 12, 2022
A root cause analysis (RCA) document will be published within seven business days.
Posted May 12, 2022 - 16:13 PDT
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 4 hours.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features between approximately 06:05 PT and 06:25 PT. There was a second period of impact between approximately 06:35 PT and 06:40 PT, and a third period of impact between approximately 09:50 PT and 10:05 PT.
Incident start time: 06:05 PT May 12, 2022
Posted May 12, 2022 - 12:25 PDT
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features between approximately 06:05 PT and 6:25 PT. There was a second period of impact between approximately 06:35 PT and 6:40 PT, and a third period of impact between approximately 9:50 PT and 10:05 PT.
Incident start time: 06:05 PT May 12, 2022
Posted May 12, 2022 - 10:10 PDT
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features between approximately 06:05 PT and 6:25 PT. There was a second period of impact between approximately 06:35 PT and 6:40 PT.
Incident start time: 06:05 PT May 12, 2022
Posted May 12, 2022 - 08:24 PDT
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features between approximately 06:05 PT and 6:25 PT. There was a second period of impact between approximately 06:35 PT and 6:40 PT.
Incident start time: 06:05 PT May 12, 2022
Posted May 12, 2022 - 07:22 PDT
Investigating
Current status: We're investigating a potential issue with Snowpipe (Data Ingestion). We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Posted May 12, 2022 - 06:25 PDT
This incident affected: Azure - West US 2 (Washington) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).