AWS - US West (Oregon): INC0130904
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0130904
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025
Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025
Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025
Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025
Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.
Identified
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or be unable to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
Customer experience: Customers hosted in the specified regions may experience delays or be unable to access or use Snowflake services and features.
Incident start time: 21:00 UTC April 07, 2025
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowsight).