3 Deployments Affected: MI-20220505
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20220505
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
Incident end time: 19:58 PT May 05, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
Incident end time: 19:58 PT May 05, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
Incident end time: 19:58 PT May 05, 2022
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
Incident end time: 19:58 PT May 05, 2022
Investigating
Current status: We're investigating an issue with Snowpipe (Data Ingestion). We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 18:35 PT May 05, 2022
This incident affected: AWS - US East (N. Virginia) (Data Loading and Unloading), AWS - US West (Oregon) (Data Loading and Unloading), and AWS - Europe (Ireland) (Data Loading and Unloading).