INC0125869
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0125869
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Incident end time: 02:51 UTC February 07, 2025
Preliminary root cause: An update intended to fix an unrelated issue unexpectedly caused a subset of Snowpark Container Services to fail.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Incident end time: 02:51 UTC February 07, 2025
Preliminary root cause: An update intended to fix an unrelated issue unexpectedly caused a subset of Snowpark Container Services to fail.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Incident end time: 02:51 UTC February 07, 2025
Preliminary root cause: An update intended to fix an unrelated issue unexpectedly caused a subset of Snowpark Container Services to fail.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Incident end time: 02:51 UTC February 07, 2025
Preliminary root cause: An update intended to fix an unrelated issue unexpectedly caused a subset of Snowpark Container Services to fail.
Update
Current status: A subset of customers should now see improvements as we continue making steady progress in reverting Snowflake software to its previous release to provide continued service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 18:49 UTC February 06, 2025
Identified
Current status: We're temporarily reverting Snowflake software to its previous release to provide continued service pending remediation of the current version. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 23:01 UTC February 06, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 23:01 UTC February 06, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 23:01 UTC February 06, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features via Snowpark Container Services.
Incident start time: 23:01 UTC February 06, 2025
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)) and AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).