AWS - US East (N. Virginia): INC0122875
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 12:10 UTC December 19, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 12:10 UTC December 19, 2024
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)).