GCP - Europe West 2 (London): INC0135432
Incident
Report for Snowflake
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Incident end time: 04:11 UTC June 11, 2025
Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Incident end time: 04:11 UTC June 11, 2025
Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Incident end time: 04:11 UTC June 11, 2025
Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Incident end time: 04:11 UTC June 11, 2025
Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity.
Identified
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: An ETA is not yet available.
Incident start time: 01:31 UTC June 11, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: An ETA is not yet available.
Incident start time: 01:31 UTC June 11, 2025
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. Recent network policy changes are being reviewed. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:31 UTC June 11, 2025
This incident affected: GCP - Europe West 2 (London) (Snowsight).