AWS - Canada (Central): INC0074305
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0074305
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Incident end time: 11:15 UTC December 27, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Incident end time: 11:15 UTC December 27, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Incident end time: 11:15 UTC December 27, 2022
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Incident end time: 11:15 UTC December 27, 2022
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. Customers in the impacted region may be unable to provision new accounts. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. Customers in the impacted region may be unable to provision new accounts. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:00 UTC December 27, 2022
This incident affected: AWS - Canada (Central) (Databases, Tables, and Views).