AWS - Europe (Ireland): INC0110247
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0110247
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions experienced delays in resuming warehouse services.
Incident start time: 00:08 UTC June 18, 2024
Incident end time: 00:33 UTC June 18, 2024
Preliminary root cause: A third-party service provider encountered an internal issue, resulting in delays in cloud service provisioning.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions experienced delays in resuming warehouse services.
Incident start time: 00:08 UTC June 18, 2024
Incident end time: 00:33 UTC June 18, 2024
Preliminary root cause: A third-party service provider encountered an internal issue, resulting in delays in cloud service provisioning.
A root cause analysis (RCA) document will be published within ten business days.
Investigating
Current status: We're investigating an issue with Snowflake Data Warehouse where customers may experience delays in resuming virtual warehouse services. Multiple Snowflake support teams are engaged to address the issue. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays in resuming warehouse services.
Incident start time: 00:08 UTC June 18, 2024
Customer experience: Customers hosted in the specified regions may experience delays in resuming warehouse services.
Incident start time: 00:08 UTC June 18, 2024
This incident affected: AWS - Europe (Ireland) (Snowflake Data Warehouse (Database)).