Azure - West US 2 (Washington): INC0140236
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0140236
Resolved
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may have seen "Processing aborted" errors.
Incident start time: 18:14 UTC August 05, 2025
Incident end time: 20:11 UTC August 05, 2025
Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may have seen "Processing aborted" errors.
Incident start time: 18:14 UTC August 05, 2025
Incident end time: 20:11 UTC August 05, 2025
Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've identified and reverted a problematic change to mitigate its impact, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may see "Processing aborted" errors.
Incident start time: 18:14 UTC August 05, 2025
Incident end time: 20:11 UTC August 05, 2025
Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected.
Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may see "Processing aborted" errors.
Incident start time: 18:14 UTC August 05, 2025
Incident end time: 20:11 UTC August 05, 2025
Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views.
Incident start time: 18:10 UTC August 05, 2025
Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views.
Incident start time: 18:10 UTC August 05, 2025
This incident affected: Azure - West US 2 (Washington) (Databases, Tables, and Views).