AWS - US West (Oregon): INC0138172
Incident
Report for Snowflake
Resolved
Current status: We monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:40 UTC July 10, 2025
Incident end time: 20:20 UTC July 10, 2025
Preliminary root cause: We determined that a recent feature implementation caused a performance degradation in a subset of infrastructure responsible for Snowsight. As part of the deployment process, traffic was temporarily rerouted; however, a misconfiguration prevented requests from being processed as expected and resulted in customers being unable to access the service.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:40 UTC July 10, 2025
Incident end time: 20:20 UTC July 10, 2025
Preliminary root cause: We determined that a recent feature implementation caused a performance degradation in a subset of infrastructure responsible for Snowsight. As part of the deployment process, traffic was temporarily rerouted; however, a misconfiguration prevented requests from being processed as expected and resulted in customers being unable to access the service.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We identified that a change related to a recent feature implementation degraded the infrastructure responsible for Snowsight and prevented requests from completing successfully. We rerouted traffic through healthy infrastructure to mitigate impact, and we're continuing to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:40 UTC July 10, 2025
Incident end time: 20:20 UTC July 10, 2025
Preliminary root cause: We determined that a recent feature implementation caused a performance degradation in a subset of infrastructure responsible for Snowsight. As part of the deployment process, traffic was temporarily rerouted; however, a misconfiguration prevented requests from being processed as expected and resulted in customers being unable to access the service.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:40 UTC July 10, 2025
Incident end time: 20:20 UTC July 10, 2025
Preliminary root cause: We determined that a recent feature implementation caused a performance degradation in a subset of infrastructure responsible for Snowsight. As part of the deployment process, traffic was temporarily rerouted; however, a misconfiguration prevented requests from being processed as expected and resulted in customers being unable to access the service.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:33 UTC July 10, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:33 UTC July 10, 2025
This incident affected: AWS - US West (Oregon) (Snowsight).