Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Posted Apr 15, 2022 - 03:09 PDT
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 10:08 PT April 06, 2022
Incident end time: 12:27 PT April 06, 2022
A root cause analysis (RCA) document will be published within seven business days.
Posted Apr 06, 2022 - 13:31 PDT
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 10:08 PT April 06, 2022
Incident end time: 12:27 PT April 06, 2022
Posted Apr 06, 2022 - 13:10 PDT
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 10:08 PT April 06, 2022
Posted Apr 06, 2022 - 12:34 PDT
Investigating
Current status: We're investigating an issue with Snowflake New UI (Web). We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Posted Apr 06, 2022 - 11:45 PDT
This incident affected: AZURE - US East 2 (Virginia) (Snowsight).