INC0125204
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0125204
Resolved
Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:24 UTC January 29, 2025
Incident end time: 10:00 UTC January 29, 2025
Preliminary root cause: A transient networking issue caused Snowsight unavailability in several regions.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:24 UTC January 29, 2025
Incident end time: 10:00 UTC January 29, 2025
Preliminary root cause: A transient networking issue caused Snowsight unavailability in several regions.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
Incident end time: 10:00 UTC January 29, 2025
Preliminary root cause: A transient networking issue caused Snowsight unavailability in several regions.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
Incident end time: 10:00 UTC January 29, 2025
Preliminary root cause: A transient networking issue caused Snowsight unavailability in several regions.
Update
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:25 UTC January 29, 2025
This incident affected: Azure - East US 2 (Virginia) (Snowsight), Azure - West Europe (Netherlands) (Snowsight), Azure - North Europe (Ireland) (Snowsight), AWS - US West (Oregon) (Snowsight), and AWS - Europe (Frankfurt) (Snowsight).