AWS - US West (Oregon): MI-20210810
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20210810
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We are continuing to monitor for any further issues.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Intermittent delays in the warehouse resume process. This caused degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Incident End Time: 07:45 PT August 10, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Intermittent delays in the warehouse resume process. This caused degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Incident End Time: 07:45 PT August 10, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries are getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries are getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Currently there are intermittent delays in the warehouse resume process. This is causing degraded query performance and queries getting stuck.
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
Customer Action:
No action at the moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Warehouse not resuming
Incident Start Time: 03:15 PT August 10, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).