AWS - US West (Oregon): INC0091594
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0091594
Resolved
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: A recent account maintenance activity caused an interruption in service to a subset of security access keys.
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: A recent account maintenance activity caused an interruption in service to a subset of security access keys.
Update
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: A recent account maintenance activity caused an interruption in service to a subset of security access keys.
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: A recent account maintenance activity caused an interruption in service to a subset of security access keys.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: null
Customer experience: Customers hosted in the specified regions may have been unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Incident end time: 02:37 UTC September 06, 2023
Preliminary root cause: null
Update
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 180 minutes.
Customer experience: Customers hosted in the specified regions may be unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Customer experience: Customers hosted in the specified regions may be unable to view results following query execution.
Incident start time: 20:51 UTC September 05, 2023
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:51 UTC September 05, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:51 UTC September 05, 2023
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:51 UTC September 05, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:51 UTC September 05, 2023
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).