AWS - US East (N. Virginia): INC0117676
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0117676
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight. Customers not already signed into Snowsight may have seen an error message when attempting to sign in.
Incident start time: 21:13 UTC October 02, 2024
Incident end time: 21:40 UTC October 02, 2024
Preliminary root cause: A subset of infrastructure that facilitates Snowsight operations and sign-in requests entered a degraded state. This caused some active requests to become queued until the impact was remediated by automated recovery processes.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight. Customers not already signed into Snowsight may have seen an error message when attempting to sign in.
Incident start time: 21:13 UTC October 02, 2024
Incident end time: 21:40 UTC October 02, 2024
Preliminary root cause: A subset of infrastructure that facilitates Snowsight operations and sign-in requests entered a degraded state. This caused some active requests to become queued until the impact was remediated by automated recovery processes.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight. Customers not already signed into Snowsight may have seen an error message when attempting to sign in.
Incident start time: 21:13 UTC October 02, 2024
Incident end time: 21:40 UTC October 02, 2024
Preliminary root cause: A subset of infrastructure that facilitates Snowsight operations and sign-in requests entered a degraded state. This caused some active requests to become queued until the impact was remediated by automated recovery processes.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight. Customers not already signed into Snowsight may have seen an error message when attempting to sign in.
Incident start time: 21:13 UTC October 02, 2024
Incident end time: 21:40 UTC October 02, 2024
Preliminary root cause: A subset of infrastructure that facilitates Snowsight operations and sign-in requests entered a degraded state. This caused some active requests to become queued until the impact was remediated by automated recovery processes.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 21:13 UTC October 02, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 21:13 UTC October 02, 2024
This incident affected: AWS - US East (N. Virginia) (Snowsight).