INC20000182
Incident
Report for Snowflake
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts.
Incident start time: 18:21 UTC August 27, 2026
Incident end time: 19:34 UTC August 27, 2026
Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts.
Incident start time: 18:21 UTC August 27, 2026
Incident end time: 19:34 UTC August 27, 2026
Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts.
Incident start time: 18:21 UTC August 27, 2026
Incident end time: 19:34 UTC August 27, 2026
Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service.
Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts.
Incident start time: 18:21 UTC August 27, 2026
Incident end time: 19:34 UTC August 27, 2026
Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service.
Identified
Current status: We've identified the source of the issue, and we're implementing a fix to restore service. We'll provide another update within 1 hour.
Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
ETA: Our current estimate is that service will be fully restored within 1 hour.
Incident start time: 18:21 UTC August 27, 2026
Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
ETA: Our current estimate is that service will be fully restored within 1 hour.
Incident start time: 18:21 UTC August 27, 2026
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour.
Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
This incident affected: Azure - Central US (Iowa) (Security and Privacy Features), Azure - Central India (Pune) (Security and Privacy Features), and Azure - Australia East (New South Wales) (Security and Privacy Features).