AWS - US East (N.Virginia): MI-20220512-2
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20220512-2
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 09:10 PT May 12, 2022
Incident end time: 09:35 PT May 12, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 09:10 PT May 12, 2022
Incident end time: 09:35 PT May 12, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 09:10 PT May 12, 2022
Incident end time: 09:35 PT May 12, 2022
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 09:10 PT May 12, 2022
Incident end time: 09:35 PT May 12, 2022
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 09:15 PT May 12, 2022
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 09:15 PT May 12, 2022
Update
Current status: We're investigating an issue with Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication and Snowsight. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Investigating
Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication and Snowsight. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).