Azure - East US 2 (Virginia): INC0131863
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0131871-INC0131863
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Customers may have observed new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers were able to log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Incident end time: 19:52 UTC April 20, 2025
Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Customers may have observed new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers were able to log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Incident end time: 19:52 UTC April 20, 2025
Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Incident end time: 19:52 UTC April 20, 2025
Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Incident end time: 19:52 UTC April 20, 2025
Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Customers may observe new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers can log in using other methods, such as SnowSQL, connectors, etc.
Incident start time: 15:32 UTC April 20, 2025
This incident affected: Azure - East US 2 (Virginia) (Snowsight).