AWS - GovCloud (US-East): INC0144987
Incident
Report for Snowflake
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Incident end time: 22:31 UTC October 14, 2025
Preliminary root cause: An investigation determined that, following a recent infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components.
A root cause analysis (RCA) document will be published within five business days.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Incident end time: 22:31 UTC October 14, 2025
Preliminary root cause: An investigation determined that, following a recent infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components.
A root cause analysis (RCA) document will be published within five business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Incident end time: 22:31 UTC October 14, 2025
Preliminary root cause: The investigation determined that, following an infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Incident end time: 22:31 UTC October 14, 2025
Preliminary root cause: The investigation determined that, following an infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components.
Update
Current status: Our preliminary investigation has identified that a critical metadata management service within our cloud services layer is failing. Immediate mitigation actions to restart the cluster have not provided relief, and we are continuing our analysis of affected components within the environment to isolate the source of the issue and identify recovery actions.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 20:35 UTC October 14, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
This incident affected: AWS - US East (Commercial Gov-Virginia) (Databases, Tables, and Views, Virtual Warehouses, Data Loading and Unloading, Applications, Snowpark Container Services, Security and Privacy Features, AI and ML, Organization and Account Management, Listings and Collaboration, Alerts and Notifications, Developer Tools, Business Continuity).