AWS - US West (Oregon): INC0077732
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0077732
Resolved
Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A small number of customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures. Additionally, customers may have observed that Snowpipe file ingestion was stopped or delayed.
Incident start time: 16:55 UTC February 09, 2023
Incident end time: 17:40 UTC February 09, 2023
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: A small number of customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures. Additionally, customers may have observed that Snowpipe file ingestion was stopped or delayed.
Incident start time: 16:55 UTC February 09, 2023
Incident end time: 17:40 UTC February 09, 2023
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've identified a service-impacting issue and confirmed that the service has recovered. We'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: A small number of customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures. Additionally, customers may have observed that Snowpipe file ingestion was stopped or delayed.
Incident start time: 17:29 UTC February 09, 2023
Incident end time: 17:40 UTC February 09, 2023
Customer experience: A small number of customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures. Additionally, customers may have observed that Snowpipe file ingestion was stopped or delayed.
Incident start time: 17:29 UTC February 09, 2023
Incident end time: 17:40 UTC February 09, 2023
Investigating
Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:29 UTC February 09, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:29 UTC February 09, 2023
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion)).