AWS - US West (Oregon): INC0083581
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0083581
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Incident end time: 21:58 UTC May 02, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: An unexpected increase in Metadata Database traffic caused an impact to query performance and service components, and an automated recovery feature was engaged to reduce the load on the affected systems to restore service.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Incident end time: 21:58 UTC May 02, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: An unexpected increase in Metadata Database traffic caused an impact to query performance and service components, and an automated recovery feature was engaged to reduce the load on the affected systems to restore service.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Incident end time: 21:58 UTC May 02, 2023
Preliminary root cause: An unexpected increase in Metadata Database traffic caused an impact to query performance and service components, and an automated recovery feature was engaged to reduce the load on the affected systems to restore service.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Incident end time: 21:58 UTC May 02, 2023
Preliminary root cause: An unexpected increase in Metadata Database traffic caused an impact to query performance and service components, and an automated recovery feature was engaged to reduce the load on the affected systems to restore service.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 21:31 UTC May 02, 2023
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).