Azure - West Europe (Netherlands): INC0071991
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0071991
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 18:19 UTC November 14, 2022
Incident end time: 06:43 UTC November 15, 2022
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 18:19 UTC November 14, 2022
Incident end time: 06:43 UTC November 15, 2022
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 18:19 UTC November 14, 2022
Incident end time: 06:43 UTC November 15, 2022
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 18:19 UTC November 14, 2022
Incident end time: 06:43 UTC November 15, 2022
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. The investigations are focussed on the Load Balancer service(s). We'll provide another update within 4 hours.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 4 hours.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. Currently, the investigation is focused on a potential third-party load-balancing issue. We'll provide another update within two hours.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. Currently, the investigation is focused on a potential third-party load-balancing issue. We'll provide another update within two hours.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Update
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Investigating
Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 18:19 UTC November 14, 2022
This incident affected: Azure - West Europe (Netherlands) (Snowflake Data Warehouse (Database)).