38 Deployments Affected: INC0089488
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0089488
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in AWS regions may be unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:23 UTC August 03, 2023
Customer experience: Customers hosted in AWS regions may be unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:23 UTC August 03, 2023
This incident affected: AWS - Europe (Ireland) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Singapore) (Snowflake Data Warehouse (Database)), AWS - Canada (Central) (Snowflake Data Warehouse (Database)), AWS - US East (Ohio) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Tokyo) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Mumbai) (Snowflake Data Warehouse (Database)), AWS - Europe (London) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Seoul) (Snowflake Data Warehouse (Database)), AWS - GovCloud (US-West) (Snowflake Data Warehouse (Database)), AWS - Europe (Stockholm) (Snowflake Data Warehouse (Database)), AWS - GovCloud (US-East) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Osaka) (Snowflake Data Warehouse (Database)), AWS - South America (São Paulo) (Snowflake Data Warehouse (Database)), AWS - Europe (Paris) (Snowflake Data Warehouse (Database)), AWS - Asia Pacific (Jakarta) (Snowflake Data Warehouse (Database)), AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)), AWS - US West (Oregon) (Snowflake Data Warehouse (Database)), AWS - Europe (Frankfurt) (Snowflake Data Warehouse (Database)), and AWS - Asia Pacific (Sydney) (Snowflake Data Warehouse (Database)).