AZURE - US West2 and AZURE - Canada Central (Toronto): MI-20210907
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20210907
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
A fix has been applied to resolve the issue.
Symptom(s): Unable to connect to Snowflake New UI
AZURE - US West2
Incident Start Time: 23:01 PT September 07, 2021
Incident End Time: 04:50 PT September 08, 2021
AZURE - Canada Central (Toronto)
Incident Start Time: 00:24 PT September 08, 2021
Incident End Time: 04:58 PT September 08, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Unable to connect to Snowflake New UI
AZURE - US West2
Incident Start Time: 23:01 PT September 07, 2021
Incident End Time: 04:50 PT September 08, 2021
AZURE - Canada Central (Toronto)
Incident Start Time: 00:24 PT September 08, 2021
Incident End Time: 04:58 PT September 08, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Identified
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021 - AZURE - US West2
Incident Start Time: 00:24 PT September 08, 2021 - AZURE - Canada Central (Toronto)
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
Customer Action:
None
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to connect to Snowflake New UI
Incident Start Time: 23:01 PT September 07, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: Azure - West US 2 (Washington) (Snowsight) and Azure - Canada Central (Toronto) (Snowsight).