AWS - US East (N. Virginia): INC0092990
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0092990
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:20 UTC September 22, 2023
Incident end time: 21:13 UTC September 22, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:57 UTC September 22, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 20:57 UTC September 22, 2023
This incident affected: AWS - US East (N. Virginia) (Snowsight).