2 Deployments Affected: MI-20220830
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/MI-20220830
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have intermittently experienced delays in resuming virtual warehouses.
Incident start time: 04:40 PT August 30, 2022
Incident end time: 09:04 PT August 30, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have intermittently experienced delays in resuming virtual warehouses.
Incident start time: 04:40 PT August 30, 2022
Incident end time: 09:04 PT August 30, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Warehouse (Database). We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Investigating
Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
Customer experience: Customers hosted in the specified regions may intermittently experience delays in resuming virtual warehouses.
Incident start time: 04:40 PT Aug 30, 2022
This incident affected: AWS - GovCloud (US-East) (Snowflake Data Warehouse (Database)).