GCP - US Central 1 (Iowa): INC0125093
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0125093
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions experienced elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025
Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions experienced elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025
Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025
Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025
Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:00 UTC January 28, 2025
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:00 UTC January 28, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 2 hours.
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:00 UTC January 28, 2025
Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.
Incident start time: 01:00 UTC January 28, 2025
This incident affected: GCP - US Central 1 (Iowa) (Snowflake Data Warehouse (Database)).