Azure - Australia East (New South Wales): INC0111617
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0111617
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified region maybe experiencing delays while attempting to resume virtual warehouses or execute queries
Customer experience: Customers hosted in the specified region maybe experiencing delays while attempting to resume virtual warehouses or execute queries
This incident affected: Azure - Australia East (New South Wales) (Snowflake Data Warehouse (Database)).