27 Deployments Affected: MI-20211029
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20211029
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
Incident End Time: 11:15 PT October 29, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
Incident End Time: 11:15 PT October 29, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Identified
Query completion issues related to a recent release.
Rolling the release back.
Customer Action:
Nothing
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Rolling the release back.
Customer Action:
Nothing
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Intermittent issues with queries completing
Incident Start Time: 01:08 PT October 29, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are currently investigating a potential issue with the following:
AWS - US West (Oregon) - Snowflake Data Warehouse (Database)
AWS - US Gov West 1 - Snowflake Data Warehouse (Database)
AWS - Canada (Central) - Snowflake Data Warehouse (Database)
AWS - US East2 (Ohio) - Snowflake Data Warehouse (Database)
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
AWS - Europe (Ireland) - Snowflake Data Warehouse (Database)
AWS - Europe (London) - Snowflake Data Warehouse (Database)
AWS - Europe (Frankfurt) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Mumbai) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Singapore) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Seoul) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Sydney) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Tokyo) - Snowflake Data Warehouse (Database)
AZURE - US West2 - Snowflake Data Warehouse (Database)
AZURE - Canada Central (Toronto) - Snowflake Data Warehouse (Database)
AZURE - US Central (Iowa) - Snowflake Data Warehouse (Database)
AZURE - US East 2 (Virginia) - Snowflake Data Warehouse (Database)
AZURE - US Gov Virginia (Virginia) - Snowflake Data Warehouse (Database)
AZURE - North Europe (Ireland) - Snowflake Data Warehouse (Database)
AZURE - West Europe (Netherlands) - Snowflake Data Warehouse (Database)
AZURE - Switzerland North - Snowflake Data Warehouse (Database)
AZURE - Southeast Asia (Singapore) - Snowflake Data Warehouse (Database)
AZURE - Japan East (Tokyo) - Snowflake Data Warehouse (Database)
AZURE - Australia East (New South Wales) - Snowflake Data Warehouse (Database)
GCP - US (Central 1) - Snowflake Data Warehouse (Database)
GCP - Europe (West-2) - Snowflake Data Warehouse (Database)
GCP - Europe (West 4) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
AWS - US West (Oregon) - Snowflake Data Warehouse (Database)
AWS - US Gov West 1 - Snowflake Data Warehouse (Database)
AWS - Canada (Central) - Snowflake Data Warehouse (Database)
AWS - US East2 (Ohio) - Snowflake Data Warehouse (Database)
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
AWS - Europe (Ireland) - Snowflake Data Warehouse (Database)
AWS - Europe (London) - Snowflake Data Warehouse (Database)
AWS - Europe (Frankfurt) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Mumbai) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Singapore) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Seoul) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Sydney) - Snowflake Data Warehouse (Database)
AWS - Asia Pacific (Tokyo) - Snowflake Data Warehouse (Database)
AZURE - US West2 - Snowflake Data Warehouse (Database)
AZURE - Canada Central (Toronto) - Snowflake Data Warehouse (Database)
AZURE - US Central (Iowa) - Snowflake Data Warehouse (Database)
AZURE - US East 2 (Virginia) - Snowflake Data Warehouse (Database)
AZURE - US Gov Virginia (Virginia) - Snowflake Data Warehouse (Database)
AZURE - North Europe (Ireland) - Snowflake Data Warehouse (Database)
AZURE - West Europe (Netherlands) - Snowflake Data Warehouse (Database)
AZURE - Switzerland North - Snowflake Data Warehouse (Database)
AZURE - Southeast Asia (Singapore) - Snowflake Data Warehouse (Database)
AZURE - Japan East (Tokyo) - Snowflake Data Warehouse (Database)
AZURE - Australia East (New South Wales) - Snowflake Data Warehouse (Database)
GCP - US (Central 1) - Snowflake Data Warehouse (Database)
GCP - Europe (West-2) - Snowflake Data Warehouse (Database)
GCP - Europe (West 4) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
This incident affected: AWS - US East (N. Virginia) (Databases, Tables, and Views), Azure - East US 2 (Virginia) (Databases, Tables, and Views), Azure - West Europe (Netherlands) (Databases, Tables, and Views), AWS - Europe (Frankfurt) (Databases, Tables, and Views), AWS - Asia Pacific (Sydney) (Databases, Tables, and Views), AWS - US West (Oregon) (Databases, Tables, and Views), AWS - Europe (Ireland) (Databases, Tables, and Views), AWS - Asia Pacific (Singapore) (Databases, Tables, and Views), Azure - Australia East (New South Wales) (Databases, Tables, and Views), Azure - US Gov (Virginia) (Databases, Tables, and Views), AWS - Canada (Central) (Databases, Tables, and Views), Azure - Canada Central (Toronto) (Databases, Tables, and Views), Azure - UAE North (Dubai) (Databases, Tables, and Views), AWS - US East (Ohio) (Databases, Tables, and Views), AWS - Asia Pacific (Tokyo) (Databases, Tables, and Views), Azure - West US 2 (Washington) (Databases, Tables, and Views), GCP - US Central 1 (Iowa) (Databases, Tables, and Views), GCP - Europe West 4 (Eemshaven) (Databases, Tables, and Views), AWS - Asia Pacific (Mumbai) (Databases, Tables, and Views), Azure - Switzerland North (Zürich) (Databases, Tables, and Views), GCP - Europe West 2 (London) (Databases, Tables, and Views), AWS - Europe (London) (Databases, Tables, and Views), Azure - Central US (Iowa) (Databases, Tables, and Views), AWS - Asia Pacific (Seoul) (Databases, Tables, and Views), Azure - North Europe (Ireland) (Databases, Tables, and Views), AWS - GovCloud (US-West) (Databases, Tables, and Views), and Azure - Japan East (Tokyo, Saitama) (Databases, Tables, and Views).