AZURE - US East 2 (Virginia): SI-20200923
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200923
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue with Snowflake UI is now resolved.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days for incidents related to Cloud Provider induced issues.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days for incidents related to Cloud Provider induced issues.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue with the Snowflake UI.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
Incident End Time: 08:54 PT September 23, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
Incident End Time: 08:54 PT September 23, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Identified
We have identified the problem with the Snowflake UI.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We are working on mitigating the problem. We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We are working on mitigating the problem. We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with the Snowflake UI.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are investigating an issue with the Snowflake UI.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom: Cannot reach to Snowflake UI with possible 502 Error.
Incident Start Time: 06:40 PT September 23, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database)).