GCP - US (Central 1): SI-20210520
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20210520
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
Our Cloud provider GCP has applied a fix to resolve the issue affecting Snowflake components.
Symptom(s): Slow query performance, query failures
Incident Start Time (Updated): 07:00 PT May 20, 2021
Incident End Time (Updated): 09:00 PT May 20, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
GCP Status Page Details:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Slow query performance, query failures
Incident Start Time (Updated): 07:00 PT May 20, 2021
Incident End Time (Updated): 09:00 PT May 20, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
GCP Status Page Details:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Identified
We have identified the problem within GCP and our Cloud provider is working through the mitigation effort that is causing the following symptom(s):
Symptom(s): Slow query performance, query failures
Incident Start Time: 08:34 PT May 20, 2021
GCP Status Page Details:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Slow query performance, query failures
Incident Start Time: 08:34 PT May 20, 2021
GCP Status Page Details:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
Symptom(s): Slow query performance, query failures
Incident Start Time: 08:34 PT May 20, 2021
The issue is related to an ongoing incident with GCP:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Slow query performance, query failures
Incident Start Time: 08:34 PT May 20, 2021
The issue is related to an ongoing incident with GCP:
https://status.cloud.google.com/incidents/bhMb6ab2NNyBPFCaUhgV
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: GCP - US Central 1 (Iowa) (Databases, Tables, and Views, Data Loading and Unloading, Business Continuity).