AWS - GovCloud (US-West): INC0139609
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0139609
Resolved
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected.
Incident start time: 21:28 UTC July 24, 2025
Incident end time: 15:07 UTC July 25, 2025
Preliminary root cause: A configuration issue prevented the provisioning of additional infrastructure that facilitates resuming and managing virtual warehouses.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected.
Incident start time: 21:28 UTC July 24, 2025
Incident end time: 15:07 UTC July 25, 2025
Preliminary root cause: A configuration issue prevented the provisioning of additional infrastructure that facilitates resuming and managing virtual warehouses.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've identified and corrected a configuration issue and have observed recovery of virtual warehouse resuming and management performance. We'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected.
Incident start time: 21:28 UTC July 24, 2025
Incident end time: 15:07 UTC July 25, 2025
Preliminary root cause: A configuration issue prevented the provisioning of additional infrastructure that facilitates resuming and managing virtual warehouses.
Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected.
Incident start time: 21:28 UTC July 24, 2025
Incident end time: 15:07 UTC July 25, 2025
Preliminary root cause: A configuration issue prevented the provisioning of additional infrastructure that facilitates resuming and managing virtual warehouses.
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We are continuing to investigate our Warehouse services further and have identified an issue with the virtual server start-ups. We'll provide another update within 120 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We have temporarily reverted Snowflake software to its previous release, but monitoring did not indicate any improvement in the issue. We are now investigating our Warehouse services further for degradations and changes. We'll provide another update within 120 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: We are continuing to restore services, and our current estimate is that it will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: We are continuing to restore services, and our current estimate is that it will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Update
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 21:10 UTC July 24, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
Incident start time: 21:10 UTC July 24, 2025
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected.
Incident start time: 21:10 UTC July 24, 2025
This incident affected: AWS - GovCloud (US-West) (Virtual Warehouses).