4 Deployments Affected: INC0079992
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0079992
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues after attempting to clear your browser cache or have any questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers were advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Incident end time: 14:39 UTC March 08, 2023
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers were advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Incident end time: 14:39 UTC March 08, 2023
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Incident end time: 14:39 UTC March 08, 2023
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Incident end time: 14:39 UTC March 08, 2023
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue. We have also performed mitigation to minimize recurrence of the issue.
Incident start time: 08:30 UTC March 08, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue. We have also performed mitigation to minimize recurrence of the issue.
Incident start time: 08:30 UTC March 08, 2023
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mitigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mittigate the issue.
Incident start time: 08:30 UTC March 08, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: Customers are advised to clear the browser cache to mittigate the issue.
Incident start time: 08:30 UTC March 08, 2023
This incident affected: AWS - Europe (Ireland) (Snowsight), Azure - West Europe (Netherlands) (Snowsight), Azure - North Europe (Ireland) (Snowsight), and AWS - Europe (Frankfurt) (Snowsight).