Azure - North Europe (Ireland): INC0138758
Incident
Report for Snowflake
Resolved
Current status: We monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may have seen HTTP 5xx errors. As the issue was intermittent in nature, attempting to reload the page may have succeeded.
Incident start time: 11:30 UTC July 17, 2025
Incident end time: 16:46 UTC July 17, 2025
Preliminary root cause: A subset of infrastructure that facilitates routing Snowsight requests encountered an issue, which intermittently impacted the Snowsight service.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may have seen HTTP 5xx errors. As the issue was intermittent in nature, attempting to reload the page may have succeeded.
Incident start time: 11:30 UTC July 17, 2025
Incident end time: 16:46 UTC July 17, 2025
Preliminary root cause: A subset of infrastructure that facilitates routing Snowsight requests encountered an issue, which intermittently impacted the Snowsight service.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've identified the source of the issue, and we've implemented a fix to restore service. We're monitoring the environment to confirm all services are functioning properly. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may have seen HTTP 5xx errors. As the issue is intermittent in nature, attempting to reload the page may have succeeded.
Incident start time: 11:30 UTC July 17, 2025
Incident end time: 16:46 UTC July 17, 2025
Preliminary root cause: A subset of infrastructure that facilitates routing Snowsight requests encountered an issue, which intermittently impacted the Snowsight service.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may have seen HTTP 5xx errors. As the issue is intermittent in nature, attempting to reload the page may have succeeded.
Incident start time: 11:30 UTC July 17, 2025
Incident end time: 16:46 UTC July 17, 2025
Preliminary root cause: A subset of infrastructure that facilitates routing Snowsight requests encountered an issue, which intermittently impacted the Snowsight service.
Update
Current status: We're continuing to investigate the issue and are focused on isolating the source of the errors to identify a remediation.
We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may see HTTP 5xx errors. As the issue is intermittent in nature, attempting to reload the page may succeed.
Incident start time: 11:30 UTC July 17, 2025
We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may see HTTP 5xx errors. As the issue is intermittent in nature, attempting to reload the page may succeed.
Incident start time: 11:30 UTC July 17, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may see HTTP 503, 504, or 500 errors. As the issue is intermittent in nature, attempting to reload the page may succeed.
Customer experience: Customers hosted in the specified regions may be intermittently unable to access or use Snowflake services and features using Snowsight. Affected users may see HTTP 503, 504, or 500 errors. As the issue is intermittent in nature, attempting to reload the page may succeed.
This incident affected: Azure - North Europe (Ireland) (Applications).