Azure - East US 2 (Virginia): INC0078790
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0078790-INC0078999
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Customers were unable to sign in to Snowsight or run queries, and Snowpipe ingestion may have been delayed.
Incident start time: 19:33 UTC February 21, 2023
Incident end time: 22:40 UTC February 21, 2023
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Customers were unable to sign in to Snowsight or run queries, and Snowpipe ingestion may have been delayed.
Incident start time: 19:33 UTC February 21, 2023
Incident end time: 22:40 UTC February 21, 2023
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Incident end time: 22:40 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Incident end time: 22:40 UTC February 21, 2023
Update
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Update
Current status: We've performed an initial series of service recovery operations, but impact from the issue persists. We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023
Update
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).