AWS - US West (Oregon): INC0081603
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0081603
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Incident end time: 11:00 UTC March 31, 2023
Preliminary root cause: An update to Snowflake version 7.11.1 caused a subset of customers to experience query failures and delays while trying to resume a warehouse.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Incident end time: 11:00 UTC March 31, 2023
Preliminary root cause: An update to Snowflake version 7.11.1 caused a subset of customers to experience query failures and delays while trying to resume a warehouse.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Incident end time: 12:00 UTC March 31, 2023
Preliminary root cause: An update to Snowflake version 7.11.1 caused a subset of customers to experience query failures and delays while trying to resume a warehouse.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Incident end time: 12:00 UTC March 31, 2023
Preliminary root cause: An update to Snowflake version 7.11.1 caused a subset of customers to experience query failures and delays while trying to resume a warehouse.
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Investigating
Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 09:00 UTC March 31, 2023
This incident affected: AWS - US West (Oregon) (Databases, Tables, and Views).