AWS - Europe (Frankfurt): MI-20220322
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this major incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20220322
We apologize for the major incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions were unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Incident end time: 09:31 PT March 22, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions were unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Incident end time: 09:31 PT March 22, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions were unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Incident end time: 09:31 PT March 22, 2022
Customer experience: Customers hosted in the specified regions were unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Incident end time: 09:31 PT March 22, 2022
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication and Snowflake New UI (Web). We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 08:52 PT March 22, 2022
Investigating
Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
This incident affected: AWS - Europe (Frankfurt) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).