AWS - US East (N. Virginia): INC0121733
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0121733
Resolved
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays starting and resuming virtual warehouses. Affected customers may have seen virtual warehouses stuck in a resuming state.
Incident start time: 18:11 UTC December 03, 2024
Incident end time: 20:08 UTC December 03, 2024
Preliminary root cause: A configuration change introduced in a previous Snowflake release was not compatible with the most recent release, which caused the virtual warehouse start and resume delays experienced by affected customers.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays starting and resuming virtual warehouses. Affected customers may have seen virtual warehouses stuck in a resuming state.
Incident start time: 18:11 UTC December 03, 2024
Incident end time: 20:08 UTC December 03, 2024
Preliminary root cause: A configuration change introduced in a previous Snowflake release was not compatible with the most recent release, which caused the virtual warehouse start and resume delays experienced by affected customers.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've disabled the configuration change and have received confirmation from a subset of affected customers that the impact is resolved. Our internal signals also indicate the issue is mitigated, and we'll continue to monitor the environment until we are confident that all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays starting and resuming virtual warehouses. Affected customers may have seen virtual warehouses stuck in a resuming state.
Incident start time: 18:11 UTC December 03, 2024
Incident end time: 20:08 UTC December 03, 2024
Preliminary root cause: A configuration change introduced in a previous Snowflake release was not compatible with the most recent release, which caused the virtual warehouse start and resume delays experienced by affected customers.
Customer experience: Customers hosted in the specified regions may have experienced delays starting and resuming virtual warehouses. Affected customers may have seen virtual warehouses stuck in a resuming state.
Incident start time: 18:11 UTC December 03, 2024
Incident end time: 20:08 UTC December 03, 2024
Preliminary root cause: A configuration change introduced in a previous Snowflake release was not compatible with the most recent release, which caused the virtual warehouse start and resume delays experienced by affected customers.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays starting and resuming virtual warehouses. Affected customers may see virtual warehouses stuck in a resuming state.
Customer experience: Customers hosted in the specified regions may experience delays starting and resuming virtual warehouses. Affected customers may see virtual warehouses stuck in a resuming state.
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)).