AWS - US East (N. Virginia): SI-20200724
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident, and a detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200724
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support request via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved. A detailed RCA will be posted in the next 10 business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
We apologize for the inconvenience caused by this incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
Update
We are continuing to monitor the fix with Snowflake services. We will provide an update as soon as we have more information.
We will provide an update in 90 minutes.
We will provide an update in 90 minutes.
Monitoring
We applied a fix to resolve the issue.
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
Please reach out to Support at support@snowflake.com if you continue to face any issues caused by this issue.
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
Please reach out to Support at support@snowflake.com if you continue to face any issues caused by this issue.
Identified
We have identified the problem with the Snowflake Service that is interrupting the following services:
1. Cannot connect to Snowflake services
We are working on mitigating the problem and will provide an update as soon as the issue is resolved.
1. Cannot connect to Snowflake services
We are working on mitigating the problem and will provide an update as soon as the issue is resolved.
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)).