Azure - UAE North (Dubai): INC0094716
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0094716
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions were experiencing delays in resuming virtual warehouses. Additionally, customers may have observed that replication between their accounts was stopped or delayed between 13:05 UTC and 13:53 UTC.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions were experiencing delays in resuming virtual warehouses. Additionally, customers may have observed that replication between their accounts was stopped or delayed between 13:05 UTC and 13:53 UTC.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.
Update
Current status: We've confirmed that this issue impacts service, and we're still continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're still continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions may experience delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Update
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Update
We are continuing to investigate this issue.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023
This incident affected: Azure - UAE North (Dubai) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion)).