AWS - Europe (Ireland): INC0110476
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0110476
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that several servers encountered unusual loads, resulting in overall performance problems with the region.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that several servers encountered unusual loads, resulting in overall performance problems with the region.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that issues with several Cloud Services layer servers contributed to the overall performance problems.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that issues with several Cloud Services layer servers contributed to the overall performance problems.
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
This incident affected: AWS - Europe (Ireland) (Snowflake Data Warehouse (Database)).