Azure - Southeast Asia (Singapore): INC0085208
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0085208
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:23 UTC May 25, 2023
Incident end time: 22:36 UTC May 25, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A configuration update intended to renew a certificate caused a subset of load-balancing infrastructure to become degraded.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:23 UTC May 25, 2023
Incident end time: 22:36 UTC May 25, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A configuration update intended to renew a certificate caused a subset of load-balancing infrastructure to become degraded.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:23 UTC May 25, 2023
Incident end time: 22:36 UTC May 25, 2023
Preliminary root cause: A configuration update intended to renew a certificate caused a subset of load-balancing infrastructure to become degraded.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:23 UTC May 25, 2023
Incident end time: 22:36 UTC May 25, 2023
Preliminary root cause: A configuration update intended to renew a certificate caused a subset of load-balancing infrastructure to become degraded.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
This incident affected: Azure - Southeast Asia (Singapore) (Snowflake Data Warehouse (Database)).