AWS - Europe (London): MI-20220710
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/MI-20220710
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Snowflake Engineering mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Incident end time: 13:40 PT July 10, 2022
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Snowflake Engineering mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Incident end time: 13:40 PT July 10, 2022
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Snowflake Engineering mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Incident end time: 13:40 PT July 10, 2022
Customer experience: Snowflake Engineering mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Incident end time: 13:40 PT July 10, 2022
Update
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Snowflake Engineering has mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Customer experience: Snowflake Engineering has mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Snowflake Engineering has mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Customer experience: Snowflake Engineering has mitigated the issue by isolating the affected availability zone at 12:16 PT. Customers hosted in the specified regions may have seen delays with resuming warehouses from 10:40 PT to 12:16 PT.
Incident start time: 10:40 PT July 10, 2022
Investigating
Current status: We're investigating an issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 10:40 PT July 10, 2022
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 10:40 PT July 10, 2022
This incident affected: AWS - Europe (London) (Snowflake Data Warehouse (Database)).