INC0120372
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0120372
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses for the duration of the issue.
Incident start time: 01:00 UTC November 13, 2024
Incident end time: 07:00 UTC November 13, 2024
Preliminary root cause: An update performed by the cloud service provider (CSP), intended to improve network services, caused DNS resolution issues inside an Azure store, which in turn caused virtual warehouse provisioning issues.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses for the duration of the issue.
Incident start time: 01:00 UTC November 13, 2024
Incident end time: 07:00 UTC November 13, 2024
Preliminary root cause: An update performed by the cloud service provider (CSP), intended to improve network services, caused DNS resolution issues inside an Azure store, which in turn caused virtual warehouse provisioning issues.
A root cause analysis (RCA) document will be published within ten business days.
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. While the service provider does not currently have an ETA available, our telemetry indicates improvements in service in Azure - West Europe (Netherlands) and Azure - East US 2 (Virginia). We will provide another update within two hours.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 01:00 UTC November 13, 2024
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 01:00 UTC November 13, 2024
Update
We are continuing to work on a fix for this issue.
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. There is not currently an ETA available from the service provider. We'll provide another update within two hours.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 01:00 UTC November 13, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication), Azure - West Europe (Netherlands) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication), Azure - Central US (Iowa) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication), and Azure - North Europe (Ireland) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication).